Supervisor, Adult Day Programs

Board of Health Newmarket York Regional Health Service Department
Department: Community and Health Services Department
Branch: Paramedic and Seniors Services Branch
Status: Full-Time
Location: Vaughan / Ontario
Date Posted: September 08, 2020
Date Closing: September 21, 2020
Number Of Positions: 1

Progressive. Collaborative. Accountable. Draw on your passion. Shape our community. Progressive and collaborative, with a clear, long-term vision. We value employees’ contributions and inspire excellence. We are driven by a desire to help shape and serve the growing community in which we live and work.

Position Title

Supervisor, Adult Day Programs


$100,633 to $114,288 annually

Scheduled Hours

35 Weekly Hours

Scheduled Shifts


Position Purpose

Reporting to the Program Manager, Community Programs & Partnerships, is responsible for analyzing program efficiency and effectiveness; recommending program improvements; ensuring responsive service delivery; making determinations for client appeals; and using available data to support program delivery and services that are legislated, under the corresponding Provincial and Regional Acts and regulations.

Major Responsibilities

•Waitlists management, co-ordinates admissions, case management, assessments and care planning and reporting activities, in compliance with all relevant regulations and legislation.
•Ensures clients are provided with services that reflect the Branch’s commitment to a safe, secure and customer focused environment.
•Reviews program statistical data necessary to ensure compliance and fiscal integrity with external funding partners, Long Term Care directives and Regional policy and procedures.
•Ensures that services and programs are delivered to clients, the community and staff in accordance with appropriate legislation, service standards and policies; analyzes program efficiency and effectiveness.
•Supervises client crisis situations involving immediate physical, emotional, social needs and becomes involved, as necessary.
•Reviews legislation and provincial guidelines; implements Provincial and Regional programs, services and initiatives; recommends new practices or changes to existing practices and provides technical advice in the development of new practices.
•Maintains critical awareness of evolving community and senior’s issues by participating in Community Programs planning activities.
•Assists the Program Manager in developing strategic plans and in developing service plans and staffing proposals.
•Provides input into budget and business plan development, policies and procedures.
•Supervises staff, including recruitment, selection, hiring, scheduling, assigning and monitoring work, determining training and development needs, coaching and mentoring, conducting performance appraisals and determining/recommending disciplinary action up to and including dismissal in accordance with collective agreements, Regional policies and practices.
•Promotes effective communication within the Division/Branch and encourages harmonious inter-professional relations among staff.
•Responds to customer enquiries directly and/or resolves difficult or highly sensitive complaints either verbally or in writing.
•Liaises, fosters and maintains positive relationships with internal staff and external contacts, government and non-government agencies and the public.
•Performs other duties as required to meet Divisional/Branch and Departmental objectives.


•Successful completion of a University Degree in Health Sciences, Social Sciences, or a related program, or approved equivalent combination of education and experience.
•Minimum three (3) years supervisory experience in a health/social service environment including direct casework, and service delivery.
•Demonstrated supervisory and leadership experience.
•Valid Class "G" Driver’s License and reliable vehicle for use on corporate business.
•Satisfactory Police Vulnerable Sector Checks (PVSC).
•Knowledge and demonstrated ability in corporate core competencies including customer focus, communication, collaboration and personal ownership.

How to Apply

Please apply online by September 14, 2020. We thank all candidates for their interest; however, only those selected for an interview will be contacted via email.

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