Program Manager, Departmental Communications

Board of Health Newmarket York Regional Health Service Department
Department: Community and Health Services Department
Branch: Strategies and Partnerships Branch
Status: Temporary Full-Time
Length of Assignment: Approx. 12 months
Location: Newmarket / Ontario
Date Posted: September 29, 2020
Date Closing: October 12, 2020
Number Of Positions: 1

Progressive. Collaborative. Accountable. Draw on your passion. Shape our community. Progressive and collaborative, with a clear, long-term vision. We value employees’ contributions and inspire excellence. We are driven by a desire to help shape and serve the growing community in which we live and work.

Position Title

Program Manager, Departmental Communications


$107,874 to $126,846 annually

Position Purpose

Reporting to the Manager, Promotion and Education is responsible for providing expert advice, consultation and support for departmental communications needs; leading the development, implementation and continuous improvement for departmental communication projects and processes; aligning and implementing communications with departmental engagement and creative services requirements; participates in performance planning activities and supports management in the development and implementation of performance plans; provides guidance and communications support to senior management; leads, develops and implements crisis and emergency communication for the department; identifies and supports project needs in conjunction with internal stakeholders; supports and leads project management for department communication projects and in the development of communication campaigns.

Major Responsibilities

•Leads departmental communication program components including projects, process, procedures and guidelines.
•Develops, implements, monitors and continually improves departmental communications processes and procedures.
•Creates metrics and measures to track communications projects and initiatives.
•Leads crisis and emergency departmental communications and develops protocols in collaboration with other branches and Corporate Communication to plan and implement.
•Liaises with department management, Corporate Communications and other internal and external stakeholders as needed to address the needs of the department for key messages, reputation management.
•Provides contentious and/or risk communications leadership, communications advice, strategies and tactics to the Commissioner and branch heads, management/program leads.
•Assists the Manager in developing annual business/work plans and in developing service plans and staffing proposals.
•Provides input into budget and business plan development, policies and procedures.
•Supervises staff, including recruitment, selection, hiring, scheduling, assigning and monitoring work, determining training and development needs, coaching and mentoring, conducting performance appraisals and determining/recommending disciplinary action up to and including dismissal in accordance with collective agreements, Regional policies and practices.


•Successful completion of a University Degree in Communications, Journalism, Public Relations or related field or approved equivalent combination of education and experience.
•Minimum three (3) years’ of demonstrated experience in communications, development and implementation of communication plans and demonstrated minimum of one (1) year of direct supervisory experience.
•Experience communicating with senior management and providing communications advise on sensitive materials.
•Ability to synthesize complex information and present it in a clear, concise manner.
•Leadership competencies including operating strategically, leveraging diversity and differences, customer focused, ensuring accountability, managing complex problems, financial management, employing interactive and effective communication, fostering collaborative relationships, cultivating engagement to drive vision and purpose, managing and developing talent, establishing and maintaining trust, displaying self-awareness, and demonstrating resiliency.

How to Apply

Please apply online by October 12, 2020. We thank all candidates for their interest; however, only those selected for an interview will be contacted via email.

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