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Outreach Worker – Hostels
$37.42 to $40.67 per hour
35 Weekly Hours
Reporting to the Supervisor, Hostel Programs, is responsible for providing support to individuals and families who are homeless or at risk of becoming homeless, and those exiting the shelter system, to secure and maintain safe housing and to have required supports in place in order to avoid or reduce emergency shelter use; assessing eligibility for Ontario Works in emergency situations, as required; completing assessments and referrals and advocating for appropriate training, employment, health, housing and community services for clients, as required.
•Responds and investigates inquiries, complaints and emergency situations involving clients; assesses the situation and presents and implements short and long term solutions and documents outcomes.
•Works with individuals and families and facilitates/mediates the resolution of difficult, complex issues the client is facing which are resulting in barriers to service access, effective service usage and/or autonomy (e.g. social, medical/psychological problems, tenancy, community problems, etc.); investigates and determines the cause, outlines implications regarding their choices and develops options/recommendations to reduce crisis situations and resolve issues.
•Advocates on behalf of clients for support, services and benefits with internal and external resources and engages in active case planning, case management and problem solving around each client’s barriers and difficulties.
•Provides case management through interviews, screening, assessment, and service planning activities; facilitates referrals to appropriate community resources and provides a mechanism for follow-up.
•Manages residents’ financial eligibility through a structured monthly income review and makes adjustments to residents’ eligibility as circumstances change; follows up on concerns and complaints related to eligibility.
•Initiates referrals to mental health agencies, addictions and detox agencies, hospitals, and other professionals and community agencies, in cooperation with the Supervisor and the Hostel Operator.
•Maintains files and provides case administration in compliance with the Ontario Works Act, Ontario Disability Support Program Act, other regulations and York Region Domiciliary Hostel and the Region’s policies and procedures.
•Utilizes social assistance database (SDMT) and hostel database to complete documentation, deliver services, manage caseloads and record statistics; maintains data/statistical information for processing payments in accordance with program requirements.
•Successful completion of a Community College Diploma in Social Work, Social Science, or a related program or approved equivalent combination of education and experience.
•Minimum one to three (1-3) years’ experience in a social service environment.
•Satisfactory Police Criminal Background Check.
•Experience in supporting and case managing persons with psycho/social/physical, educational, emotional and environmental difficulties.
•Valid Ontario Class “G” Driver’s License and reliable vehicle for use on corporate business.
•Knowledge and demonstrated ability in corporate core competencies including customer focus, communication, collaboration and personal ownership.
How to Apply
Please apply online by July 29, 2020. We thank all candidates for their interest; however, only those selected for an interview will be contacted via email.