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Manager, Collections, Initiatives, & Performance Improvement

Board of Health Newmarket York Regional Health Service Department
Department: Legal and Court Services Department
Branch: Court Services Branch
Status: Full-Time
Location: Newmarket / Ontario
Date Posted: September 26, 2019
Date Closing: October 09, 2019
Number Of Positions: 1


$107,874 to $126,846
This is a replacement

Scheduled Hours


Scheduled Shifts

0830 – 1630

Position Purpose

Reporting to the Director Court Operations, is responsible for managing key Branch strategic projects and initiatives that drive process improvement and service delivery enhancements; leading and developing key performance indicators (KPI’s) and continuous improvement initiatives for the Branch; focusing on increasing revenue and ensuring long term viability of court services programs, including collections, data management, technology, process improvement and data management initiatives; establishing and reporting on performance measures and identified collection targets; preparing revenue and collections reports for senior management, and leading and coordinating branch initiatives and projects as assigned.

Major Responsibilities

•Oversees projects related to the development, implementation and evaluation of key Branch initiatives to drive process improvements of key service deliverables.
•Oversees and conducts process mapping and program reviews, on behalf of Court Services including court operations and prosecutions services, to assess and identify gaps in program deliverables and provides recommendations to address issues identified.
•Oversees and implements identified Branch strategy initiatives as directed, in accordance with Branch and the Regional Strategic Plan goals and objectives.
•Manages the administration of court revenue and collection process ensuring that all activities are tracked and monitored according to established procedures and processes.
•Oversees contracted collection agencies and audits collection agency operations, calls, statistics, etc.
•Identifies and establishes collection forecast and realistic targets; prepares reports on results against forecasts.
•Assists the Director in preparing, recommending, monitoring and controlling the Branch budget; prepares the business unit annual budget, special project budgets, and work plans.
•Continually monitors expenditures to ensure compliance to budget and the effective and efficient use of resources.
•Manages staff, including recruitment, selection, hiring, scheduling, assigning work, determining training and development needs, coaching, and mentoring, conducting performance appraisals and determining/recommending disciplinary action up to and including dismissal in accordance with collective agreements, Regional policies and practices.
•Ensures that operating staff work in a safe manner and utilize all required health and safety equipment and protective devices and follow all measures and procedures as required by the Occupational Health & Safety Act and Regulations and Regional policies.
•Liaises with and proactively develops relationships with stakeholders including government/non-governmental agencies and the public, to facilitate the delivery of services.
•Participates on or chairs committees, meetings, task forces, work groups and special projects, as directed.
•Assumes functions of the Director in that person’s absence, as directed.
•Performs other duties as assigned to meet Departmental goals and program/service objectives


•Successful completion of a University Degree in Business or Public Administration, or related field or approved equivalent combination of education and experience.
•Minimum five (5) years’ demonstrated experience in court administration within the public sector environment with responsibilities for policy/program initiatives and analysis, project management, and change management initiatives, statistical, financial and budget administration and analysis, including demonstrated supervisory or leadership experience.
•Demonstrated knowledge of relevant Legislation, Standards, Acts and Regulations.
•Knowledge of program planning methodologies, process review and analysis, and ability to analyze complex material and synthesize key concepts and results.
•Knowledge and demonstrated ability in corporate core competencies including communication, innovation, teamwork and collaboration, and personal ownership.

How to Apply

Please apply online by October 9, 2019 at 4:30 p.m. We thank all candidates for their interest, however only those selected for an interview will be contacted via email.

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