Supervisor, Transit

Municipal Corporation Oakville Town Of Oakville

Job Details:
Permanent Full-Time (Non-Union)

Posting Status:
Open to all current Town of Oakville employees and external applicants.

Reporting to the Manager of Transit Operations, this position is responsible for supervising the delivery of all fixed route conventional, specialized and charter services; including supervision of all driving staff. This position is also responsible for incident response supervision and coordination of any internal and external emergency resources responding to situations involving or affecting transit services. You will plan for delivery of unscheduled service while recommending and making adjustments to scheduled service. This position is required to take appropriate action to ensure the safety and security of transit personnel, customers and assets in accordance with all policies, procedures, regulations and legislation governing the workplace and the delivery of service.

What can I expect to do in this role?

As the Transit Supervisor you will:

  • supervise and oversee up to 70 Oakville Transit Drivers at any time to ensure work is performed effectively and efficiently and in accordance with town or Oakville Transit standards, levels of service, specifications, policies, procedures and legislated requirements;
  • supervise maintenance and service line staff at times, in the absence of a Maintenance Supervisor and take all appropriate action to ensure that work performance is consistent with Oakville Transit rules and regulations;
  • select, motivate, train, manage and evaluate staff, and schedule work according to priorities; review employee performance on a regular basis and take corrective/disciplinary action on such matters as collisions, complaints, late reports, absenteeism, etc, and make recommendations and/or take action as required;
  • track, report, record and document all information regarding Driver assignments including hours worked, sick time, time off, and overtime as per the collective agreement;
  • respond to, investigate and follow up on inquires, accidents, complaints and other incidents from the general public, residents, emergency services, other departments, senior management and members of council;
  • assist the Manager, in the development of new routes and schedules while maintaining a good working knowledge of all routes, schedules and regulations;
  • initiate appropriate action in response to service breakdowns, change offs, detours, emergencies, collisions, etc.;
  • train and instruct new and existing workers to perform job functions properly and safely; administer exams for Class CZ Driver’s Licence and/or brake endorsement renewals; assist with maintaining an ongoing driver-training program for conventional transit, specialized transit, maintenance, and other departments within the Town of Oakville;
  • work various shifts, covering a seven-day a week operation.

How do I qualify?
Ideally you have a secondary school diploma coupled with related experience working in a transit operations environment. Your education is augmented by progressively responsible positions that have resulted in outstanding leadership complemented by a highly developed understanding of transit systems, municipal government and service delivery. You have a valid and unrestricted CZ Licence or you must be capable of obtaining a CZ licence as a condition of your employment. Your driving record will demonstrate responsible and safe driving behavior. You have completed the Fleet Driver Training Course to issue C licences and issue air brake endorsements or you must be capable of completing the course as a condition of employment. A satisfactory criminal record check and vulnerable sector screening check dated within the last 30 days is also a condition of employment.

In addition, your experience demonstrates the following supervisor leadership competencies:

Strategic Thinking – innovating through analysis and ideas

  • meeting the expectations and requirements of internal and external customers/residents; using feedback to improve services and acting with customer/residents in mind;
  • translating unit direction into concrete activities, developing work plans with a thorough understanding of the functional area and communicating plans with clarity and commitment;
  • seeking clarification and direction from and making effective recommendations to the manager, as required;

Engagement – mobilizing people, organizations, partners

  • being approachable and able to build rapport well; a good listener, sensitive and patient;
  • stepping up to conflicts, reading situations quickly to find common ground and get cooperation;
  • being cool under pressure handling stress well and are a settling influence under pressure in a crisis;
  • writing clearly and succinctly in a variety of communication settings and styles; getting messages across that have the desired effect;
  • promoting collaboration among staff; encouraging and incorporating creativity and learning; providing effective forums for staff to express ideas, views, and concerns individually and as a team;

Management excellence – delivering results through action management, people management and financial & asset management

  • using resources (people, funding, material, support) effectively and efficiently to get things done;
  • assigning responsibility for tasks and decisions; setting clear objectives, measuring processes necessary to get things done; monitoring process, progress and results, designing feedback loops into work; ensuring work complies with formal procedures and regulations;
  • figuring out the processes necessary to get things done; knowing how to organize people and activities; understanding how to separate and combine tasks into efficient work flow; knowing what to measure and how to measure it; recognizing opportunities for synergy and integration where others can’t; simplifying complex processes; getting more out of fewer resources;
  • being action oriented and seizing opportunities;
  • focusing on what is important, eliminating roadblocks and using own time and time of others effectively;
  • providing information people need to know to do their jobs; providing individuals with timely information so that they can make accurate decisions;
  • treating staff equitably and fairly;
  • dealing firmly and effectively in a timely manner with staffing issues; not allowing problems to fester and making difficult decisions in the best interest in the organization;
  • applying sound judgment and evidence-based decision-making in a timely manner; making decisions sometimes with incomplete information and under tight deadlines and pressure; being cognizant of decisions that may be politically sensitive;
  • implementing strategies to achieve operational efficiencies and value for money;
  • applying and monitoring rigorous systems for financial information management, internal audit, and evaluation in compliance with corporate policies and procedures;
  • fulfilling legal obligations and policy requirements.

Accountability and Respect – serving with integrity and respect

  • demonstrating values and ethics in personal behavior in keeping with corporate values; is widely trusted; keeping confidences, admitting mistakes and representing self truthfully;

Core Knowledge Required for Success:

You are an experienced leader with a comprehensive knowledge of:

  • current and future policies, practices, trends, technology and information relating to safety practices/regulations, and transit operations including scheduling, service adjustment methods, emergency operating procedures coupled with knowledge of transit regulations, town policies and procedures, collective agreement provisions and other relevant guidelines and processes that apply to Transit services.
  • Highway Traffic Act, Occupational Health and Safety Act and Ontario Human Rights Code and related orders including disability accommodation and accessibility requirements pertaining to customers and employees.
  • common word processing, spreadsheet, email and database management techniques.

Corporate Values:

  • Teamwork, accountability, dedication, honesty, innovation and respect

We offer:

  • a progressive work environment that promotes a work/life balance and strives to be a great place for great people to do great things;
  • a defined benefit pension plan
  • a comprehensive health plan complemented with life and disability insurance

Applications for this position must be received at in the employment section by no later than midnight on July 30, 2020

DATED: July 16, 2020

This job profile reflects the general requirements necessary to perform the principal functions of the job. This does not include all of the work requirements of the job. Applicants are required to demonstrate through their application and in the interview process that their qualifications match those specified. Applicants may also be required to undergo testing.

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