Patient Flow & Access Clerk
The Patient Flow & Access Clerk is responsible for all aspects of assigning patients to inpatient beds. This position is central to the efficient flow of patients and is a fundamental element of the operations of the hospital. The Patient Flow and Access Clerk works directly with the Patient Flow Manager and after-hours supervisors to optimize patient flow and ensure efficient utilization of acute care beds at St. Joseph’s Healthcare Hamilton. This position monitors patient flow triggers, maintains the community wait list, and tracks and arranges for repatriation. The Patient Flow and Access Clerk provides ADT functions and maintains the corporate bed board for the organization providing a central resource for internal and external customers. This position interacts with a wide range of stakeholders including, Unit Communications Clerks, Charge Nurses, Managers, Physicians, and community partners.
-Two year College Diploma in Office Administration - Medical required.
-Medical Terminology certificate required.
-Minimum two years working in a hospital environment and familiarity with Registration, Admission, Discharge and Transfer (RADT) procedures required.
-Recent related experience working in Bed Booking preferred.
-Intermediate skill level medical terminology required.
-Intermediate skill level typing required.
-Intermediate skill level in MSWord and MSExcel required.
-Demonstrated computer proficiency in Windows, e-mail, internet, data entry and hospital patient processing systems required; experience using STAR preferred.
-Demonstrated proficiency in use of networked patient scheduling systems required; experience using PHS preferred.
-Demonstrated competency working with a networked ADT system required.
-Demonstrated competency working with a computerized patient scheduling system required.
-Demonstrated ability to lead multidisciplinary meetings required.
-Demonstrated excellent organizational, prioritization and problem-solving skills, including ability to set own priorities and work with minimal supervision required.
-Demonstrated excellent interpersonal, client/customer service and conflict resolution skills, including ability to handle multiple tasks, frequent interruptions and stressful situations required.
-Demonstrated good work performance and attendance record required.
-Demonstrated commitment to the values of Service, Responsible Stewardship, Community Responsiveness and Respect required.
HOURS OF WORK:
Rotating shifts - days, evenings, nights, weekends
St. Joseph’s Healthcare Hamilton (SJHH) is an equal opportunity employer and strives for equity, inclusiveness, and diversity in all our programs, practices, facilities, and people.
Applications must be received online by 12:00 midnight on the Closing Date - late applications will not be accepted. We thank all applicants for their interest, however, only those selected for an interview will be contacted. SJHH is committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process.
We foster a culture of patient and staff safety where all positions comply and work in conjunction with the Mission, Vision, and Core Values of SJHH.
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