Covid-19 Service Associate

Hospital Hamilton St Josephs Health care Center Hamilton

Covid-19 Service Associate

Posting #:15481 Location:King Campus

Position Details

Openings Remaining:14 Time of Day:Reg/Temp/Casual:Temporary Casual Shift Length:Full/Part Time:Part Time Department:PTS/VISTR SCRNG STN - COVID-19Union:Non-Union Open Date:13/07/20Hours of Work:Rotating Shifts Closing Date:21/07/20


Temporary assignment - approximately 3 months

This position is to help support healthcare staff during the COVID-19 pandemic. The Covid-19 service associate will be responsible for utilizing the screening tools provided to assess eligibility for entrance, including screening for signs and symptoms based on the questions in the screening tool. The Covid-19 service associate will verify eligibility for entrance for all entrance into the hospital whether it be patients, visitors or staff by identification badge, screen for symptoms, and refer individuals for secondary screening if required.

• Minimum grade 12 or equivalentVolunteer or formal training in a health care setting a definite asset
• Effective interpersonal and courteous communication and problem-solving skills
• Ability to work as a member of the health care team and develops good working relationships/partnerships with others in the hospital
• Strong customer service experience with demonstrated success in conflict resolution
• Strong decision-making skills
• Possess the ability to take initiative and work with minimal supervision
• Ability to work on feet for extended period of time
• Work in fast paced, dynamic environment
• Ability to adapt to change
• Ability to accept assignment or delegated functions
• Ability to set priorities and organize work accordingly

• The primary role of the Screener is to greet and screen all staff, physicians, patients, caregivers and visitors who enter the Hospital
• Ensure screening areas are clean, presentable and organized
• Ensure proper infection control equipment/clothing is worn and distributed
• Educate fellow staff, patients and visitors of appropriate PPE
• Assist with screening measures such as asking 3 questions on the screening form and taking temperature readings.
• Assist staff, patients, visitors visiting the hospital sites directing them to the appropriate area
• Support staff with ad hoc requests and/or other duties as assigned
• Assist with many services to assist the patient through the hospital to appt etc.
• Work closely with a variety healthcare professional staff such as RN’s, admins…etc.
• Liaise with patients and visitors assist with their needs
• Other duties as assigned

Days, evenings, nights, weekends and holidays

St. Joseph’s Nursing Vision is to make a difference in the lives of those we care for, our organization, and the future of our community through achievement of excellence in nursing and commitment to a culture of nursing innovation, empowerment, leadership and accountability.

St. Joseph’s Healthcare Hamilton (SJHH) is an equal opportunity employer and strives for equity, inclusiveness, and diversity in all our programs, practices, facilities, and people.

Applications must be received online by 12:00 midnight on the Closing Date - late applications will not be accepted. We thank all applicants for their interest, however, only those selected for an interview will be contacted. SJHH is committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process.

We foster a culture of patient and staff safety where all positions comply and work in conjunction with the Mission, Vision, and Core Values of SJHH.

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