Student Support Specialist (I/o)

College Oakville Sheridan College Institute of Technology and Advanced Learning

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Employee Group: Support Staff
Faculty/Department: Faculty of Continuing and Professional Studies
Campus: Davis (May be assigned activity at any Sheridan campus)
Reference Number: 18/S/120
Payband: H
Hourly Range: $31.06 - $36.06
Hours/Week: 37.5
Hours: 8:30 AM – 5:00 PM
Application Deadline: Open Until Filled
Application Details: This position is required as a result of a need for additional staff to deal with temporarily increased work demands which are anticipated to end (24 months past determined start date). Please note this position has been reposted to consider external applicants. Previous applicants need not re-apply.


Reporting to the Associate Dean, Continuing and Professional Studies, the Student Support Specialist, Academic Upgrading supports Academic Upgrading (“AU”) students to ensure that they successfully work towards completing their program goals.  The incumbent is responsible for providing potential students with information about the AU program, as well as determining if the program is suitable for them.  During the application process, the incumbent determines whether the student will be placed in the AU program, or is referred to appropriate alternate resources and programs with external partners.  The incumbent advises clients and determines the courses needed to meet goals.  Important to this role is the ongoing liaising/collaborating with the AU faculty for the purpose of sharing student concerns and ensuring that any issues are resolved.  Along with the faculty, the incumbent monitors those students who are experiencing difficulties, at risk, and/or unclear about the next steps regarding any aspect of their Sheridan experience.

The incumbent is also an integral part of a team that develops and implements appropriate outreach strategies that effectively market the Academic Upgrading program and services.  As a team member, the incumbent is responsible for providing input into the planning and delivery of program activities.



Specific Responsibilities Include:


  • Ensuring that students have a learner plan, outlining goals set and goal path;
  • Guiding and advising students on general and/or program specific admission requirements, application processes, Sheridan curriculum, curriculum delivery and postsecondary education, both at Sheridan and in Ontario;
  • Providing initial career advising regarding clarity of program choice, including requirements needed for post-secondary programs;
  • Coaching students through barriers that are preventing them from taking the next steps or from succeeding in the AU program (this is done through one-on-one sessions);
  • Providing explanation of options (relevant to the student’s specific situation) and assisting students to prioritize and develop a course of action that leads to an effective solution. Such tailored action plans often include referrals to other Sheridan specialists (e.g. Counsellors, Academic Advisors, etc.);
  • Meeting with program coordinator/Associate Dean to resolve individual student needs;
  • Developing an event management plan for each event ensuring that tasks are completed on time;
  • Delivering recruitment presentations both on-site and off-site to community agencies, Ontario Works case managers, high school guidance counsellors, LINC classes, Sheridan Faculty and other departments;
  • Assisting clients with the completion of forms, responding to queries, validating accuracy of client information for the database including milestones;
  • Guiding the process of material creation through internal Sheridan bodies alongside Program Coordinator and Associate Dean;
  • Informing and ensuring teamwork, collaboration and information sharing to foster excellent customer service;
  • Other duties as assigned.




 The successful candidate will possess at least a 3 year diploma/degree or equivalent in the fields of Business, Marketing, Business Administration, International Relations, Public Administration, Education, Adult Education, or a related field as well as a minimum of 3 years of progressive experience in an educational environment (post-secondary preferred) or a combination of educational and social services environments where responsibilities included assessing and advising clients, preparing and presenting educational topics to groups of students, designing and writing policy and procedural manuals, collecting, recording, analyzing, reporting, and presenting statistics. The successful candidate must be proficient with Microsoft Word, Microsoft Excel, & Microsoft Access, as well as knowledge of databases. Strong customer service skills are essential for the role, as well as strong problem solving skills. The successful candidate must have proven ability to work within a team.


Please apply online:


Sheridan welcomes diversity in the workplace and encourages applications from all qualified individuals, including visible minorities, Indigenous People, and persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Sheridan is committed to accommodating applicants with disabilities throughout the hiring process.  At any stage of the hiring process, Human Resources will work with applicants requesting accommodation.


Note: Copies of educational credentials are requested at the time of an interview. As a condition of employment, Sheridan requires confirmation of educational credentials in the form of an official Canadian transcript or an official evaluation of international credentials which determines Canadian equivalency.

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