Program Support Specialist

College Oakville Sheridan College Institute of Technology and Advanced Learning

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Employee Group: Support Staff
Faculty/Department: Pilon School of Business
Campus: HMC (May be assigned activity at any Sheridan campus)
Reference Number: 18/S/135
Payband: H
Hourly Range: $31.06 - $36.06
Hours/Week: 35
Hours: 8:00am – 4:00pm
Application Deadline: Open Until Filled
Application Details: This is a temporary replacement position that may continue up to July 12, 2019


Under the direction of the Associate Dean, the incumbent provides front line administrative and organizational support to the Dean, Associate Deans (AD’s), faculty, faculty administrators, coordinators and students for programs within the Faculty/School (insert name). The incumbent researches, organizes and provides program information throughout Sheridan and to the Faculty for the purpose of planning, problem solving and decision-making. 


Specific Responsibilities Include:


  • Responding to inquiries about program content, curriculum and admission requirements;
  • Providing front-line support for the Faculty and assisting the students in answering inquiries, making appointments, etc.;
  • Managing digital and paper documentation for curriculum development/changes and program review/consent renewal;
  • Providing administrative support and services to the Faculty governance committee;
  • Providing timelines, policies and procedures to Faculty and staff for LAC, PQA and ARC;
  • Participating on Program Review teams within the portfolio by providing documentation, coordinating meetings and focus groups, gathering data from faculty, compiling and preparing the final binder and sending to external reviewers;
  • Responding to inquiries about program content, curriculum and admission requirements;
  • Investigating and resolving administrative programs and concerns related to the Faculty’s operations on a daily basis;
  • Performing other related duties as assigned.




The successful candidate will have the following:

  • 3 year diploma / degree in Business Administration, or a related field and a minimum of three years customer service or administrative experience (or a combination of relevant education and experience)
  • Excellent diplomacy skills including tact and judgement when dealing with faculty, staff, students, and internal and external contacts
  • Attention to detail while managing multiple complex projects simultaneously, flexibility in seamlessly changing focus from one project to another
  • Experience in diverse, fast-paced office environments dealing with confidential information;
  • Ability to work independently and as part of a team
  • Ability to set priorities and resolve conflict
  • Organizational, communication and interpersonal skills
  • Advanced level skills using computer software (e.g. Microsoft Office, spreadsheets, database management, internet research, email)
  • Skills in research, collection and synthesis of written and verbal data
  • Excellent human relations skills and ability to deal with complex student issues
  • Advanced level customer service skills dealing with highly sensitive issues.
  • Experience in program development, approval, implementation and review in a postsecondary environment preferred
  • Use of PeopleSoft and Sheridan Academic Logistics (SAL) is an asset
  • Familiarity with Faculty and Sheridan is an asset


Please apply online:



Sheridan welcomes diversity in the workplace and encourages applications from all qualified individuals, including visible minorities, Indigenous People, and persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Sheridan is committed to accommodating applicants with disabilities throughout the hiring process.  At any stage of the hiring process, Human Resources will work with applicants requesting accommodation.


Note: Copies of educational credentials are requested at the time of an interview. As a condition of employment, Sheridan requires confirmation of educational credentials in the form of an official Canadian transcript or an official evaluation of international credentials which determines Canadian equivalency.


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