Supervisor, Integrated Services

Municipal Corporation Waterloo Regional Municpality of Waterloo

Length:  Temporary Full-time (for approximately 6 months)
Department/Division:  Community Services/As assigned
Hours of Work:  35 hours per week
Union:  Management/Management Support
Grade:  5
Salary/Wage:  $71,962.80 - $89,962.60 per annum/$39.54 - $49.43 per hour Location:  99 Regina St., Waterloo/150 Main St., Cambridge/235 King St. E., Kitchener
Closing Date:  December 12, 2019

Description of Duties:

Supervises a multi-disciplinary team in the delivery and administration of integrated community services and programs to the public (employment and income support, housing, children’s services).

Knowledge, Skills & Abilities Required: 

• Knowledge and understanding of client-centred and client-driven approaches to human services, including early learning and child care, housing, and employment and income support, normally acquired through a related university degree/college diploma, plus progressively responsible related experience.
• Leadership, human relations, and communication skills to supervise, train, develop, support, and motivate staff; respond to complaints regarding service provision; present information to individuals, groups and agencies; explain legislation, policies, and processes; and participate as an effective team member.
• Ability to implement and monitor compliance with the Departmental vision and philosophy for integrated customer service delivery within the division, across divisions, across departments, and within the broader community.
• Knowledge of and ability to comply with policies, procedures, legislation (e.g., privacy, health and safety, provincial social service programs), and collective agreements.
• Knowledge of community resources and programs.
• Analytical, research, problem solving, continuous improvement, and organizational skills to participate in program and service process development; interpret data and implement operational plans to achieve targets and efficient operations; and apply discretion when responding to emergency situations.
• Ability to interpret/apply legislation, policies, procedures, regulations, reports, collective agreements, correspondence, and case notes. Ability to write correspondence, reports, operational policies and procedures.
• Computer skills with ability to use software such as Microsoft Office, provincial databases, waitlists, and a scheduling system.
• Must provide an acceptable Police Vulnerable Sector Check (Level 3).
• Ability to travel within Waterloo Region.
• Ability to support and demonstrate the Region’s values.

Please apply online, by the closing date Dec 12, 2019 quoting competition number 2019-2212, or drop off your resume to the Region of Waterloo, Information Desk located on the main floor at 150 Frederick Street, Kitchener, ON N2G 4J3.

We thank all applicants in advance; however, we will be corresponding only with those selected for an interview.

The Region of Waterloo is an equal opportunity employer committed to diversity and inclusion. We encourage qualified applicants to apply and will accommodate the needs of qualified applicants under the Human Rights Code in all parts of the hiring process.

Alternate formats of this document are available upon request. Please contact the Service First Call Centre at phone number (519) 575-4400, TTY number (519-575-4608) to request an alternate format.

Click here to view the job description pdf file.

The Regional Municipality of Waterloo,
Human Resources Department
150 Frederick Street, 3rd Floor,
Kitchener, Ontario N2G 4J3

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