Information Assistant (Child & Family Health)

Municipal Corporation Waterloo Regional Municpality of Waterloo

Length: Temporary Part Time (Up to Approximately 6 Months)
Department/Division: Public Health & Emergency Services/ Child & Family Health
Hours of Work:  17.5 hours per week; Monday – Friday 8:30AM – 12:00PM
Union:  CUPE1883
Grade:  6
Salary/Wage: $25.80 - $29.32 per hour
Location:  99 Regina St. S., Waterloo
Closing Date:  February 13, 2020

Description of Duties:

Processes and maintains Child & Family Health (C&FH) information and provides data support to divisional staff; supports database systems; and acts as the Child & Family Health resource in providing training and support to staff in areas of client chart access, and Child & Family Health databases.

Knowledge, Skills & Abilities Required:  

Knowledge of office procedures, communication and arithmetic skills normally acquired through the attainment of a Grade 12 diploma, business practices education, or on-the-job training, plus two years clerical experience.
Thorough knowledge of the Child & Family Health program and practices, and understanding of ISCIS and/or other databases.  Knowledge of the MFIPPA and Personal Health Information and Protection Act.
Familiarity with medical/technical terminology and abbreviations. Knowledge of regulations, procedures, and resources of Public Health.  
Organizational, problem solving and time management skills to meet ongoing project phases and time frames, and to work independently and adjust to frequently changing priorities.  Mathematical skills sufficient to verify data.  Ability to identify problems relating to activity and accuracy of the database, and skills to identify and apply appropriate work-around solutions.
Human relations, communication, interpersonal, tact/diplomacy, and customer service skills to communicate effectively with all levels of staff, and clarify and exchange information; orient, train and support new staff in the use of databases; exhibit a high degree of confidentiality and discretion in handling confidential and/or sensitive information; and to participate as an effective team member.  
Skill in the operation of a computer using software such as Microsoft Office, a document management system.
Ability to read and understand detailed policies and procedures to verify data, program reports, manuals, and resource materials.
Ability to complete, and verify completion of forms, records and other documentation according to instructions; edit reports, manuals, and resource materials; write procedures manuals and correspondence; complete forms.
Ability to provide program information to Regional staff, community agencies and institutions, Area Municipalities, and the public; interpret and communicate specialized information effectively in order to problem solve issues with other staff.
Ability to travel to various locations within the Region.
Ability to support and project values compatible with the organization.

Please apply online, by the closing date Feb 13, 2020 quoting competition number 2020-1130, or drop off your resume to the Region of Waterloo, Information Desk located on the main floor at 150 Frederick Street, Kitchener, ON N2G 4J3.

We thank all applicants in advance; however, we will be corresponding only with those selected for an interview.

The Region of Waterloo is an equal opportunity employer committed to diversity and inclusion. We encourage qualified applicants to apply and will accommodate the needs of qualified applicants under the Human Rights Code in all parts of the hiring process.

Alternate formats of this document are available upon request. Please contact the Service First Call Centre at phone number (519) 575-4400, TTY number (519-575-4608) to request an alternate format.

Click here to view the job description pdf file.

The Regional Municipality of Waterloo,
Human Resources Department
150 Frederick Street, 3rd Floor,
Kitchener, Ontario N2G 4J3

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