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Caseworker (Child Care Subsidy)

Municipal Corporation Waterloo Regional Municpality of Waterloo

Length:  Casual, 2 positions
Department/Division:  Community Services/ Children’s Services
Hours of Work:  various, up to 24 hours per week
Union:  not applicable
Grade:  12
Wage:  $34.57 – $39.29 per annum
Location:  235 King Street, Kitchener, 99 Regina Street, Waterloo, 150 Main Street, Cambridge
Closing Date:  September 16, 2019

Description of Duties:
Determines and authorizes eligibility for child care subsidy, with emphasis on the best interest of the child; approves payment to early learning and child care (ELCC) programs; and advises parents regarding ELCC options. Maintains a caseload to ensure ongoing subsidy eligibility through financial screening and assessment.

Knowledge, Skills & Abilities Required:
Knowledge of interviewing techniques, early learning and child care, assessment/eligibility practices, administrative policies and procedures, and casework management, acquired through a 2-year college diploma/degree in a related field (e.g., Early Childhood Education, Social Science); plus 2 years of related experience in a social services or child and family environment.
• Knowledge of Regional and Provincial legislation, policies, procedures, and programs (e.g., Child Care Early Years Act); local community agencies/services; and social work issues and practices.
• Analytical, problem solving, and organizational skills to establish monthly schedule, work independently, assess/determine applicant subsidy, complete financial assessments, perform calculations, maintain accurate and complete documentation, including justification for subsidy decisions.
• Communication and human relations skills to interview applicants to gather information; explain the child care subsidy program (directly or through certified interpreters) to applicants/clients, including their rights and responsibilities to ensure understanding; make program presentations to groups; and participate as an effective team member.
• Ability to read and interpret files, applications and related information (e.g., financial information, legal, court orders, settlements, immigration status); publications and legislation updates to keep knowledge and skills up-to-date. Ability to write various correspondence,develop and maintain factual, concise and objective notes/files, complete subsidy forms, and write letters/memos.
• Ability to maintain confidentiality and protect clients’ privacy.
• Ability to keep knowledge and skills current.
• Computer skills with ability to use software such as Provincial and Regional databases, Microsoft Office, and the Internet.
• Ability to travel to various locations within Waterloo Region.
• Must provide an acceptable Police Vulnerable Sector Check (level 3).
• Ability to support and project the Region’s values.

Please apply online, by the closing date Sep 16, 2019 quoting competition number 2019-1873, or drop off your resume to the Region of Waterloo, Information Desk located on the main floor at 150 Frederick Street, Kitchener, ON N2G 4J3.

We thank all applicants in advance; however, we will be corresponding only with those selected for an interview.

The Region of Waterloo is an equal opportunity employer committed to diversity and inclusion. We encourage qualified applicants to apply and will accommodate the needs of qualified applicants under the Human Rights Code in all parts of the hiring process.

Alternate formats of this document are available upon request. Please contact the Service First Call Centre at phone number (519) 575-4400, TTY number (519-575-4608) to request an alternate format.

Click here to view the job description pdf file.

The Regional Municipality of Waterloo,
Human Resources Department
150 Frederick Street, 3rd Floor,
Kitchener, Ontario N2G 4J3

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