Caseworker

Municipal Corporation Waterloo Regional Municpality of Waterloo

Length:  Temporary Full-Time (for up to approximately 6 months)
Department/Division:  Community Services/Employment & Income Support
Hours of Work:  35 hours per week
Union:  C.U.P.E. Local 1883
Grade:  13
Wage:  $36.30 - $41.24 per hour
Location:  235 King St. E, Kitchener/99 Regina St. Waterloo/150 Main St. Cambridge Closing Date:  January 22, 2020

Description of Duties: 

Determines and authorizes Ontario Works (OW) financial and employment assistance; and develops employment plans (with employment referrals) with clients.  

Knowledge, Skills & Abilities Required:  

Knowledge of interviewing techniques, assessment approaches, and casework management, acquired through a university degree or 2-year college diploma in a related field, plus 2 years of related experience (paid or volunteer) in a social services or community setting.
Knowledge of and ability to work according to established policies and procedures, legislation, and federal and provincial programs (e.g., OW Act, privacy, Service Canada, human rights, immigration, Ontario Disability Support Program, Employment Standards Act, Canada Pension Plan, Employment Insurance Benefits, WSIB). Knowledge of local resources and employment assistance available through delivery agents.
Ability to investigate, gather, and assess facts and apply OW eligibility rules and participation requirements to make appropriate OW eligibility decisions. 
Knowledge of job search skills and strategies to develop employment plans and make employment referrals with clients. Ability to identify clients’ skills and barriers to employment and successfully match clients with programs to support employment. 
Communication and human relations skills (using coaching and motivating techniques) to develop trusting relationships with clients; de-escalate situations; develop participation agreements with clients and motivate/persuade/coach same to pursue employment and stabilization resources and supports; explain the OW program (directly or through certified interpreters) to applicants/clients to ensure their understanding; interview applicants/clients to gather information; communicate participation agreement requirements and local support services; advocate for clients; and effectively explain the consequences of non-compliance; and participate as an effective team member. 
Ability to provide written and verbal explanations to clients regarding changes to OW assistance and compliance.  Ability to use information from clients and internal and external contacts to develop effective outcome plans. Ability to develop and maintain factual, concise and objective notes. 
Ability to maintain confidentiality and protect clients’ privacy.
  Computer skills with ability to use software such as provincial and Regional databases, and Microsoft Office. Ability to keep knowledge and skills current (e.g., policy, procedures, legislation, training). 
Ability to travel within Waterloo Region.
Must provide an acceptable Police Vulnerable Sector Check (level 3).
Ability to support and project the Region’s values.

Please apply online, by the closing date Jan 22, 2020 quoting competition number 2020-1047, or drop off your resume to the Region of Waterloo, Information Desk located on the main floor at 150 Frederick Street, Kitchener, ON N2G 4J3.

We thank all applicants in advance; however, we will be corresponding only with those selected for an interview.

The Region of Waterloo is an equal opportunity employer committed to diversity and inclusion. We encourage qualified applicants to apply and will accommodate the needs of qualified applicants under the Human Rights Code in all parts of the hiring process.

Alternate formats of this document are available upon request. Please contact the Service First Call Centre at phone number (519) 575-4400, TTY number (519-575-4608) to request an alternate format.

Click here to view the job description pdf file.

The Regional Municipality of Waterloo,
Human Resources Department
150 Frederick Street, 3rd Floor,
Kitchener, Ontario N2G 4J3

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