Quality Experience Leader - Surgical Program

Hospital Orillia Orillia Soldiers Memorial Hospital
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Job Number: J0220-1107
Job Title: Quality Experience Leader - Surgical Program
Department: Performance Excellence
Job Type: Permanent Full Time
Job Category: Healthcare Professional
Open Positions: 1
Date Posted: June 23, 2020
Closing Date: July 5, 2020

Orillia Soldiers’ Memorial Hospital (OSMH) is located in the City of Orillia - a beautiful community nestled along the shores of Lake Simcoe and Lake Couchiching. Orillia offers an environment where a health work/life balance is easy to achieve as exceptional urban amenities, natural resources, points of interest, and recreational opportunities abound.

People have always been OSMH’s greatest strength. Our committed team has helped our community for over a century. We offer an environment where each individual works interdependently towards common goals: we believe in Compassion, Accountability, Respect and Engagement. We are an organization where individuals’ contributions are valued and there are many opportunities for personal growth and development.

Position Summary

The Quality Experience Leader (QEL) plans the provision of evidence based support for knowledge transfer for staff in all disciplines, including through education and learning opportunities, mentoring and coaching, and working alongside staff for just in time learning.
This role provides leadership to the surgical portfolio, in partnership with the Program Managers and resource nurses. The QEL focuses on unit based goals and objectives, assisting the team to improve annual metrics and quality improvement initiatives.


Staff Education, Coaching and Mentoring
•Identify clearly defined standards, expectations and practice guidelines to assess the learning needs of staff
•Organize teaching opportunities (mentoring, coaching, educational opportunities, self­ learning packages, team discussions, case reviews, etc.)
•Ensure the incorporation of adult learning principles in the planning, design, delivery, and evaluation of educational programs using multiple methodologies
•Provide leadership in facilitating clinical practice changes in the surgical portfolio in collaboration with members of the healthcare team
•Facilitate learning transfer to the practice setting
•Liaise with community agencies regarding clinical practices
•Use skills in LEAN management to support staff in initiatives and projects

Quality Improvement
•Work in partnership with the Program Managers to create a vision for the surgical program goals, aligned with the Mission, Vision, and Values of OSMH
•With the Program Managers, create a yearly plan of action, including strategies to meet scorecard indicators and other identified outcome measures ie: staff engagement survey results, accreditation plans and the annual quality improvement plan (QIP)
•Initiate and facilitate rapid improvement cycles within the portfolio (ie: PDSA – plan, do, study, and act).
•Focus on execution and evaluation of projects and initiatives, ensuring communication of successes and areas for further improvement are highlighted to staff.

Staff Development
•Designing performance management expectations and practice guidelines, including onboarding processes
•Recruitment and hiring of new staff, including shortlisting candidates and conducting interviews
•Provides feedback of performance against standards
•Act as a resource for department preceptors, and all staff on hospital practices and
•Role model positive attitudes and good work
•Manage and direct staff participation in initiatives that promote the profession
•Create an environment that encourages professional development while incorporating novice to expert approach
•Develop processes for personal and professional advancement of staff, including, but not limited to, one month- three month- six month and annual reviews
•Manage and oversee the evaluation and progression of all department staff
•Ensuring the development of employee professional goals in alignment with the performance appraisal process
•Review Incident Reports (RL6) and assist in any staff development or learning requirements
•Support and participate in the investigation and disciplinary process
•Investigating practice concerns of hospital staff (including, but not limited to: narcotic diversion, patient abuse)
•Contribute to the performance appraisal process for department staff

Corporate Initiatives
•Be an active leader in corporate initiatives directly related to the program including accreditation, QIP and the OSMH strategic plan
•Promote and integrate evidence-based clinical research into practice
•Provide consultative support for document creation and review (ie: policy, procedures, order sets, medical directives) related to the surgical program


•Current Certificate of Registration or applicable professional license required
•Bachelor’s degree in a Regulated Health Care profession, Health Administration or related field is required
•Graduate degree in Nursing, Education or another related field preferred
•ACLS preferred
•Coronary Care 1 and 2 preferred
•Perianesthesia course preferred
•Training in LEAN management considered an asset
•Training is the principles of adult learning considered an asset
•Completion of the Gentle Persuasion Course preferred
•Indigenous Cultural Safety training considered an asset
•French language skills considered an asset
•Additional management/leadership courses would be an asset

•Minimum five (5) years of surgical clinical experience is required
•Operating Room experience preferred
•Strong content knowledge surrounding the clinical needs of the patient population
•Exceptional understanding and demonstrated experience in coaching and mentoring of clinical staff
•Excellent physical assessment skills- particularly in the areas of pre and post-surgical care
•Experience in professional practice and/or with professional practice committees preferred
•Demonstrated ability to facilitate positive change in a high acuity and fast-paced environment
•Demonstrated alignment with OSMH values with a focus on leading in a positive environment
•Excellent attendance and work record required
•Demonstrated excellence in communication skills
•Committed and demonstrated excellence in effective teamwork skills, interpersonal relationships and conflict resolution
•Demonstrated knowledge in acute medicine, surgical care, chronic disease management, rehab and palliative care
•Demonstrated ability to build and sustain positive and respectful relationships with our internal partners
•Demonstrated commitment to continuing education and lifelong learning
•The successful candidate will have a proven commitment to professional development as well as to the Mission and Vision of the Hospital
•Demonstrates proficiency in written and verbal communications skills in relation to working with patients across the care continuum

•Demonstrated skills in change management, conflict resolution, strategic healthcare planning, team-building and resource management.
•Demonstrate proven ability to be accountable and foster accountability in others
•Demonstrates a participatory leadership style which includes approachability, visibility and accessibility.
•Demonstrated ability to monitor, analyse and evaluate operational/capital budgets
•Demonstrated understanding of risk management and quality improvement principles
•Demonstrated ability to interact positively in partnership/ relationships with all internal stakeholders
•Demonstrated ability to communicate effectively in English, verbal and written in situations that may require tact, diplomacy and discretion
•Demonstrated problem-solving and decision-making skills with the ability to appropriately delegate
•Demonstrated knowledge of legislative requirements, medical/legal issues, and commitment to remaining abreast of changes
•Demonstrated ability to facilitate, coach, mentor and lead individuals/groups to achieve quality outcomes, support patient advocacy and provide exceptional service
•Demonstrated appreciation and respect for protocol, professionalism, and confidentiality

Our Employees Enjoy

• a professional practice environment
• a collaborative atmosphere with emphasis on teamwork
• wellness initiatives
• continuing education grants
• employee recognition and assistance programs
• a competitive salary and benefits package
• equal opportunities for growth and development

OSMH is a minimal fragrance workplace. We kindly ask all applicants to refrain from using scented products should they have the occasion to interview with the hospital.

As a condition of employment new employees will be required to present an original vulnerable sector check within 90 days of commencing employment and must sign an Offense Declaration upon receipt of an offer of employment. Incomplete submissions will not be considered.

OSMH is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please advise the Human Resources Department.

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