Dental Assistant And Receptionist - On, Toronto - Job

Hospital Toronto Holland Bloorview Kids Rehabilitation Hospital

Dental Assistant and Receptionist 

CategoryHealthcare Professional Opportunities  Req NumberHEA-19-00059 DepartmentDental Services 
Work typeRegular Full-time 
GradeGrade 3 ($22.77/hr to $27.21/hr) 
FTE 1.0 
Posting Close Date01/19/2020 

To provide dental assistant and receptionist duties.


  • Preparation of the clinical area, instruments and materials required for the procedures according to the individual preference of the dentist; assist dentist with client and treatment
  • Responsible for the process of outsourcing dental supplies for reprocessing
  • Follow established guidelines for client identification and privacy
  • Assist during dental procedures under the provision of general anaesthesia
  • Ensure that records and treatment plans are recorded
  • Take impressions and iTero scans; perform prophylaxis and give oral hygiene instructions
  • Provide client whitening using the Level II approved system SpaDent
  • Prepare and store dental impression trays and dental models
  • Take, develop, mount, file and ensure quality control of dental radiographs
  • Ensure lab cases are prepared, documented, sent and received
  • Participates in orientation of dental residents, students and volunteers throughout their term at HB
  • Plays a role in supply management and preventative maintenance
  • Participates in organization-wide quality improvement activities and supports the maintenance of a safe and healthy work environment for staff, clients and families
  • Answer incoming calls, assist callers and relay information; greet, assist and register clients
  • Confirm appointments and relay relevant information to prepare clients and families for appointments
  • Notify appropriate dental team member of client arrival
  • Schedule follow-up appointments with the appropriate dental team member
  • Schedule interpreters
  • Maintain providers’ schedules and book appointments to maximize capacity
  • Maintain short notice & recall appointment lists, and coordinate temporary hygienist to optimize scheduling capacity
  • Ensure client charts are organized appropriately before forwarding to Accounts Coordinator for billing
  • Create and maintain accurate and organized client dental files (dictated notes, x-rays, treatment sheets, purge, print forms etc.)
  • Maintain filing system
  • Log and schedule new referrals with appropriate team member and send confirmation information
  • Type dental chart labels, and occasional letters for team members
  • Regular administrative time with the Chief of Dentistry
  • Send and receive mail and packages
  • Process MEDITECH requests
  • Actively participates in morning rounds
  • Participate in our ITI Education Week
  • Coordinate temporary Dental Assistants as required
  • Order office supplies
  • Support the organization’s strategic plan
  • Comply with Holland Bloorview Kids Rehabilitation contingency plan, emergency codes, standards and guidelines; participate in accreditation

Other duties as assigned or required.


  • High School or Commercial School graduate
  • Previous dental assisting and reception experience is required
  • Previous experience in a medical environment preferred
  • One year community college in a dental assistant program or equivalent, Level II certification
  • Current knowledge of technology used within the department
  • Update job knowledge and skills by completing WISE e-learning modules

Annual CPExperience

  • Three years relevant experience
  • Experience assisting with dental procedures under the provision of general anaesthesia
  • Experience with x-ray developer, x-ray machine, ultrasonic cleaner, dental operating unit, model trimmer, model mixer, vibrator
  • Well-organized individual to assist staff in a busy multidisciplinary dental clinic


  • Must be able to communicate fluently in English and have a pleasant telephone manner
  • Excellent communication skills (verbal and written)
  • Possess and project a positive, solution oriented outlook
  • Working computer knowledge of (MEDITECH, Word, Excel) with good keyboarding skills essential
  • Knowledge of dental and medical terminology
  • Good teamwork skills but able to work independently
  • Ability to manage a variety of tasks in a busy environment
  • Ability to work with frequent interruptions and prioritize work accordingly
  • Ability to ensure confidentiality in all aspects of the position
  • In partnership with clients/families and the interdisciplinary team, provides client and family- centred care which is goal directed, evidence based and outcome oriented
  • Supports and respects the client/family’s rights to make decisions based on their own values, beliefs and experiences
  • Bases practice on established policies and procedures
  • Promotes and supports the physical, psychosocial and spiritual well being of clients and families
  • Communicates in a timely, respectful and effective manner


  • Certified Level II Dental Assistant required
  • CPR Certification required


Certain situations require that employees perform activities requiring physical skills or involving physical effort or exertion.

 About the OrganizationJoin a world of possibility! Holland Bloorview Kids Rehabilitation Hospital creates a world of possibility by supporting children and youth living with disability, medical complexity, illness and injury. Holland Bloorview is a top 40 Canadian research hospital that is fully affiliated with the University of Toronto and serves over 7,500 families annually. Providing both inpatient and outpatient services, Holland Bloorview is renowned for its expertise in partnering with clients and families to provide exceptional care and is the only organization to ever achieve 100 per cent in two successive quality surveys by Accreditation Canada.

Holland Bloorview has won numerous awards including Greater Toronto’s Top Employers, Canada’s Top Employers for Young People and Canada’s Most Admired Corporate Cultures. We offer an inspiring, innovative, and collaborative work environment with competitive compensation and benefit packages and programs that support ongoing learning and professional growth.

Holland Bloorview Kids Rehabilitation Hospital is a fully affiliated teaching hospital of the University of Toronto and is committed to fostering a climate of equity and diversity and welcomes and respects the diversity of our clients, families, staff, trainees, volunteers, trustees and partners. As part of our commitment to fair and equitable recruitment and selection practices, we encourage applications from racialized persons, women, Indigenous/Aboriginal People of North America, persons with disabilities, LGBTQ persons, and others who may contribute to the further diversification of ideas within our community.

Interested applicants are invited to submit their application by pressing the "Apply" button near the top of this page. Should you require accommodation during any stage in the recruitment process, please contact Human Resources at or 416-425-6220. 

This position is currently accepting applications.

Apply Now

Apply for this job

Latest Posts