Customer Service Representative - Student & Customer Services

College London Fanshawe College of Applied Arts and Technology
Requisition Title:
Customer Service Representative - Student & Customer Services  
Position Description Link
In order to view the related Job Description, copy and paste the following URL in to a new browser window. https://hrjobsweb.fanshawec.ca/JNASUPSRASF001 - CSR, Student and Customer Support (Vacant).pdf  
Posting Number:
201800309  
Campus Location:
Simcoe, ON  
Department:
Simcoe/Norfolk Regional Campus (JNA)  
Employment Group:
Support  
Internal Closing Date:
11-14-2018
External Closing Date:
12-14-2018
Pay Details:
$24.63 per hour  
Hours of Work per Week:
35 hours per week
Monday to Friday 8:30 a.m. to 4:30 p.m.
Some evening and weekend work occasionally required
 
Summary
Note: This is a permanent full-time position (35 hours per week).

Duties: Under the supervision of the Campus Chair, the incumbent is responsible for providing academic and clerical support with primary responsibility as divisional Student Information Systems (SIS) liaison for JNA Campus. Provides excellent service to our customers including students, staff and community members by greeting and assisting all patrons in a professional manner. The incumbent is also responsible for supporting the campus marketing plan, recruitment campaigns, and student and customer services support for the campus. The incumbent also provides back-up support to other areas of the campus.
 
Qualifications:
- Post-secondary 2 year diploma in Office Administration, Business Studies, Computing, or other related studies
- Minimum of two years experience working as part of a team in an academic service-oriented office environment using a variety of computer software programs including word processing, spreadsheets, and databases
- Excellent organizational skills
- Demonstrated ability to manage multiple projects, deadlines, initiatives
- Exceptional communication skills (written and verbal) with varied audiences
- Attention to detail; accuracy
 
While transcripts are not required for the interview, they are mandatory prior to any offer of employment.

We thank all applicants for their interest; however, only those chosen for an interview will be acknowledged.

Fanshawe College is an equal opportunity employer. We are committed to equity, value diversity, and welcome applicants from diverse backgrounds.

Fanshawe College provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, the hiring manager and the Recruitment Coordinator leading the recruitment will work with the applicant to meet the job applicant’s accommodation needs.
 
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