General Manager, Environmental Services

Municipal Corporation Guelph City Of Guelph

General Manager, Environmental Services

The City of Guelph is a vibrant community with over 120,000 people located in the heart of Southern Ontario, just one hours driving distance from Toronto.  Set in a picturesque natural setting, Guelph is known for its rich architectural heritage, growing economy and excellent quality of life – all good reasons to consider a career in this beautiful city.

Job summary

The General Manager, Environmental Services oversees the Solid Waste Resources, Water, and Wastewater Divisions at the City of Guelph. Reporting to the Deputy CAO, of Infrastructure, Development and Enterprise Services the General Manager plans, oversees and provides leadership and general management in the innovative design and delivery of environmental services.   Guided by the goals and objectives of the City of Guelph Corporate Administrative Plan and committed to the Corporate Values of integrity, excellence and wellness, the candidate will aid in the achievement of the Community Vision – to be the city that makes a difference.



  • Provide visible and positive leadership to staff consistent with the commitments of the City’s Leadership Charter, developing and nurturing a work environment that is inclusive, respectful and motivating for staff
  • Participate in strategic planning for the Service Area as part of the IDE Services leadership team
  • Contribute to and show leadership with respect to corporate initiatives; lead the response to community, provincial and Federal initiatives relating to the mandate of the department
  • Establish and maintain positive relationships with respect to the needs and expectations of stakeholders, community members, customers, other City Departments, and external partners
  • Establish and maintain positive and productive departmental relationships with key regulators including the health unit and provincial ministries of environment, labour, natural resources

Department Management:

  • Establish long-term direction / strategic orientation for the department consistent with the Corporate Administrative Plan and the Service Area Business Direction
  • Ensures all policies, procedures and business continuity plans are in place in the event of a major emergency or natural disaster
  • Prepare capital construction project status reports and present before Council &Executive Team
  • Oversee the development of the long term capital work plan for the department
  • Ensure successful execution of projects and service improvements across the department through implementation of the City’s Project Management Office (PMO) standard methodologies, processes and tools for processes and projects
  • Attend public meetings and respond to public inquiries on related projects
  • Respond verbally and in writing regarding issues related to the department’s service delivery from members of Council, the general public, media, other staff, departments, and customers
  • Ensure compliance with applicable provincial and federal legislation and regulations as well as with all City policies, By-laws and Council resolutions
  • Ensure the effective and efficient operation of the department and explore opportunities to maximize and optimize revenue streams
  • Promote and monitor Health and Safety for compliance with the Occupational Health and Safety Act

Performance Monitoring and Measurement:

  • Monitor the department’s annual performance against established departmental key performance indicators and industry best practices and initiate corrective action as required
  • Establish and grow a quality assurance program to monitor the delivery of Environmental Services to the community, ensure timely communication to stakeholders on projects and follow up on customer complaints/inquires and initiate corrective action where required

Financial Management:

  • Responsible for the preparation, presentation and management of the department’s capital and operating budgets and report budget variance to the DCAO and Finance
  • Consolidate and review departmental annual work plans and capital and operating budgets for the department with recommendations to the DCAO
  • Ensure compliance with all City policies and bylaws for purchasing/tendering
  • Review calls for tender and purchase requisitions requiring approval for the department on contracted services in accordance with established policies


  • Extensive experience related to the duties listed above, normally acquired through a University Degree in Civil Engineering, Water Resources Engineering, or a related field, and extensive experience in one or more of the fields of water, wastewater and solid waste management. Candidates with an equivalent combination of education, credentials and experience may be considered
  • Registration with the Professional Engineers of Ontario and certification with the Ministry of the Environment are highly recommended
  • Ability to effectively negotiate contracts; analyze and resolve issues
  • Excellent communication and presentation skills with the ability to communicate with all levels of staff, Council, stakeholders and the general public develop; thereby influencing and maintaining collaborative relationships with a diverse group of stakeholders
  • Ability to deliver results on strategic objectives through effective planning, team management and problem solving
  • Knowledge of the Occupational Health and Safety Act, Safe Drinking Water Act, Ontario Provincial Standard Specifications and other applicable federal and provincial legislation, standards and specifications
  • Proven ability to successfully manage budgets and achieve performance targets


The successful candidate will receive a highly competitive salary with an excellent benefit package that considers the candidate’s salary history and track record of success. Further details on the compensation and benefits package can be obtained from the consultant.

How to apply

Please reply with a compelling cover letter; Comprehensive resume; Salary history; and three (3) professional references.

Confidential inquires to:

Nathaniel Campbell

Recruitment Team

1-888-447-5910 x733

Dan Hughes

Deputy Team Lead

1-888-447-5910 x702

The City of Guelph is an equal opportunity employer which values diversity in the workplace. We are therefore happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require an accommodation in order to participate in the hiring process, please contact us to make your needs known in advance.

Personal information collected through the recruitment process will be used solely to determine eligibility for employment. We thank all candidates in advance; however, only those being considered for an interview will be contacted.

This entry was posted on February 8, 2019.
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