Housing Search Case Manager

Municipal Corporation Cambridge City Of Cambridge
Employment Opportunities in Cambridge


POSTING DATE: November 5, 2020

Cambridge residents are especially encouraged to apply.

Department: Human Service Programs
Job Title: Housing Search Case Manager
Job Code: M912-701
Civil Service Position: Non Civil Service position
Union Affiliation: None
Hours Per Week: 37.5 hours per week. Some evening and weekend work may be required


The Cambridge Multi Service Center (MSC) is a program of the Department of Human Service Programs in the City of Cambridge.  The MSC houses and coordinates several programs and services that assist Cambridge residents to maintain stable housing. Assistance includes referrals to emergency shelter, food pantries, and substance abuse and mental health services, as well as support in applying for and navigating affordable housing opportunities, public benefits systems and employment and education services.  Through the services provided by on-site co-located partner agencies, and direct MSC staff, residents who are homeless, or at risk of homelessness, and others who are in need of short- term or ongoing support receive assistance with finding and navigating housing systems and opportunities. 

The Housing Search Case Manager will increase and enhance these services by offering individualized comprehensive housing search and case management support to individuals and families. Although some of the residents served may eventually be referred to existing programs, others may continue to not meet eligibility requirements and/or they may need the continued flexibility this position offers.  As such, residents may be doubled up, couch surfing or they may be in need of finding new housing due to the sale of a building or non-lease renewal.  The Case Manager will also work in partnership with affordable housing providers both within the City and in other communities and with market landlords, and management companies to increase the ability of residents to access units.

Specific duties include, but are not limited to the following:

  • Conduct an intake with residents and establish a housing search plan that will include but not be limited to, completion of available housing applications, research and assistance with exploring upcoming housing opportunities, assistance with preparation for housing interviews, and facilitation of appeals for denials of housing.
  • Assist residents with obtaining required application documentation and completion and submission of applications.
  • Assess and address barriers and challenges to housing including, but not limited to: credit issues, Cori issues, and or other financial, legal or housing related concerns.
  • Maintain up to date information on upcoming opportunities and disseminate information to residents.
  • Establish strong relationships with affordable housing partners, landlords and management companies.
  • Accompany residents to housing-related appointments as appropriate including interviews and/or appeal hearings.
  • Maintain records, data and documentation of all efforts in HMIS and assist resident with creating housing logs.
  • Offer Workshops regarding affordable housing opportunities, as well as housing search best practices and other housing navigation topics.
  • Work with the MSC team in the delivery of services, including meeting with walk-in clients and maintaining a small caseload of prevention assistance clients.
  • Attend special events and meetings.
  • Perform other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • At least 5 years of professional experience in providing housing search navigation and/or housing related case management.
  • Ability and willingness to accompany residents to housing appointments.
  • Demonstrated experience assisting residents with addressing CORI, or credit issues and other challenges and barriers to securing housing, such as mental health challenges, domestic violence, or low levels of English language literacy.
  • Knowledge of housing and housing related services and resources including knowledge of tenant/landlord rights and responsibilities.
  • Experience assisting residents with appeals when denied housing, preferred.
  • Understanding of fair housing laws.
  • Ability to work both independently and with a team.
  • Ability to demonstrate flexibility and creativity in problem solving.
  • Ability to communicate clearly both verbally and in writing.
  • Commitment to racial justice willingness and interest in participation in the City’s Race and Equity Initiative.



Standard office environment with fluorescent lighting, air conditioning, and moderate noise level. There will be frequent outside meetings and appointments.


Ability to travel to see residents in homes and/or accompany to appointments. Ability to access, input and retrieve information from a computer.  Ability to answer phones and maintain multiple files and be able to lift a minimum of at least 10 pounds.  Ability to travel throughout the City of Cambridge to various meetings, etc.


RATE: $55,924-$65,556 annually + excellent benefits


Internal applicants submit a job bidding form and 2 copies of both your resume and letter of interest; external applicants submit both your resume and letter of interest via email to: employment@cambridgema.gov or to the Personnel Dept, Room 309, City Hall, 795 Massachusetts Avenue, Cambridge MA  02139. Fax 617-349-4312. Resume and letter of interest requested by 12/03/20.  Position will remain open until filled.

The City of Cambridge is an affirmative action/equal opportunity employer. Women, minorities, veterans, members of the LGBTQ+ community, and persons with disabilities are encouraged to apply.


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