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Systems & Special Projects Officer - Temporary Contract

College Scarborough Centennial College of Applied Arts and Technology
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Organization Overview

Diversity, equity and inclusion are fundamental to our mission to educate students. We are committed to education that places strong emphasis on global citizenship, social justice and equity. We live this value through the strength and richness that diversity brings to our workforce and welcome contributors from equity groups including: Aboriginal Peoples, Visible Minorities, Persons with Disabilities, Lesbian Gay, Bisexual, Transgender and Queer persons.

Title Systems & Special Projects Officer - Temporary Contract
Competition Number 19-S-63
Campus/Site Progress Campus
Position Summary
Scheduling and Systems, Enrolment Services
Temporary Contract (September 2019 - March 2020)
Systems and Special Projects Officer acts as the primary Enrolment Services contact for any Special Projects within the Student Information System with concentrated focus on any business process that connect with student data, such as Records & Registration processes, either as required by Enrolment Services or as part of any team assembled to implement product and business process, and subsequently to ensure proper updates and maintenance to the modules. This position works closely with academic schools and other department functional leads to gather and develop detailed business requirements, translate them into functional specifications, prepare test plans, and facilitates training. The incumbent must be fully versed in business processes ranging from scheduling, registration, to academic school business processes. Furthermore, the incumbent provides student system support for all Enrolment Services cyclical activities, such as participating and coordinating each registration cycle including start and end of term processes that prepares the Student Information System for web registration.
Special Projects
  • In conjunction with any special projects or as part of any system upgrade or development activity, develops specification documents, system test plans and testing, simulations and related activities to test and verify new / modified processes vs. existing processes affecting the Student Information System i.e. student on-line services
  • Conducts analyses of diagnostic/test data to determine functionality with confirmed, established rules of enrolment – verifying system controls and rules that could impact Enrolment Services processes
  • Provides input/recommendations to resolve systems inefficiencies and ensure successful outcomes
  • Documents current business processes, documenting user requirements in detail
  • Prepares business requirements for any new process identified and develops business process analysis mappings and workflow
  • Recommending based on business requirements and user experience possible solutions and changes to business processes (i.e. new web registration re-engineering)
Enrolment Services and College Community Support
  • Support system cyclical activities such as: start and end of term processing, preparing the system for web registration, fee statement printing, graduation, and any other Enrolment Services critical term related processes
  • AIS support for day-to-day operations and provides support in any system upgrade required
  • Responsible for ensuring communication to the college community as it relates to the functioning of the AIS
  • Provide support to academic schools as it relates to AIS (Native Banner and Online Services) and reporting solution (AismartR)
  • Communication to the college community as it relates to the functioning of the AIS and cyclical activities 
  • ES liaison with user departments on business requirements, priorities, timelines, deliverables, issues and reporting requirements
Training and Support
  • Provide training and support in key areas of ES and College community as it relates to native AIS, reporting solution, and on-line student services
  • Ensures all training documents are updated to reflect any new system upgrade or process re-engineering
  • Three-year diploma/degree in such disciplines as Business, Marketing or Business Information Systems
  • Minimum 5 years of work experience in a post-secondary education environment working with an integrated student information system in the capacity of gathering and developing detailed business requirements, translating them into functional specifications, preparing test plans, and facilitating training.
  • Demonstrated knowledge and understanding of the overall Enrolment Services’ office functions, goals, objectives, activities, policies, procedures, and guidelines
  • Formalized training in Project Management and/ or demonstrable skills in Project Management tools and methodology
  • Working knowledge of PC software and integrated student information database systems such as Academic Information System, Windows, Microsoft Word, Excel, Internet, and College websites
  • Proven knowledge and understanding of online applications and workflow (for example Centennial’s day school web registration system)
  • Formalized training in Business Process Re-engineering and knowledge of PLSQL would be assets
  • Proven problem-solving/analytical skills with a keen sense of accuracy and attention to detail
  • Ability to learn independently with strong initiative and flexibility to adapt and work with new processes and changing technology
  • Demonstrated organizational and project management skills
  • Ability to work with minimal supervision and deliver quality work in a high volume/pressure office; flexibility to effectively handle multiple tasks with concurrent/conflicting deadlines
  • Communication and customer service skills to obtain/provide information and sustain a customer focused environment
  • Experience, knowledge and understanding of working effectively in a diverse environment
Classification Temporary - Support
Hours of Work 35 Hours
Additional Information as Applicable 8:30 AM – 4:30 PM, Mon to Fri
Posting Date 9/9/2019
Closing Date 9/16/2019
Application Info
Apply online by clicking the "Apply Now!" button.
Proof of credentials or equivalencies from accredited regional or federal post secondary institutions and/or their foreign equivalents will be required at the time of job offer.
When applying, your cover letter and résumé must include examples that reflect all of the requested skills and qualifications and must be submitted online by September 16, 2019 at 4:30 PM. Please quote Competition #19-S-63. Misrepresentation of applicant information will be grounds for your exclusion from the competition or for dismissal should you subsequently be hired for the position. We wish to thank all applicants for their interest and advise that only those selected for an interview will be contacted.
We are committed to providing persons with disabilities equal opportunities regarding all employment activities, including access to jobs and accommodations during employment as required, in accordance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA).
Salary Range $36.78 - $42.64 per hour (Payband J)
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