Program Operations Assistant - School Of Hospitality, Tourism And Culinary Arts (Temporary Contract)

College Scarborough Centennial College of Applied Arts and Technology
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Organization Overview

Diversity, equity and inclusion are fundamental to our mission to educate students. We are committed to education that places strong emphasis on global citizenship, social justice and equity. We live this value through the strength and richness that diversity brings to our workforce and welcome contributors from equity groups including: Indigenous Peoples, Visible Minorities, Persons with Disabilities, Lesbian Gay, Bisexual, Transgender and Queer persons.

Title Program Operations Assistant - School of Hospitality, Tourism and Culinary Arts (Temporary Contract)
Competition Number 20-S-07
Campus/Site Progress Campus
Position Summary
School of Hospitality, Tourism and Culinary Arts
Temporary Contract (February 2020 - February 2021)
The Program Operations Assistant is responsible for supporting the day-to-day activities of the School of Hospitality, Tourism and Culinary Arts. This position reports directly to the Manager, Strategic Operations. Academic operational responsibilities include working with the Chairs in the preparation and administration of non-full-time faculty contracts, assisting in the completion of the SWFs and supporting class scheduling based on teaching assignments. Student success responsibilities include providing advice and assisting students and potential students regarding registration, course scheduling, program planning and program progression, trouble-shooting issues of student concern and ensuring student records accurately reflect their academic progress.
  • Works with Manager, Strategic Operations and Chairs to provide all necessary data to establish student friendly and financially efficient schedules
  • Sets up, prepares, verifies and distributes SWFs and coordinates meetings between Chairs and faculty
  • Liaise with scheduling while verifying all courses and classes are covered.
  • Daily monitoring of faculty attendance to identify classes that require coverage of absent faculty, assign alternative coverage of classes and make appropriate administrative changes for HR
  • Assists with new Faculty orientation and orients faculty to facilities
  • Assists with the beginning and end of Semester activities and orders course materials and ensures timely delivery to class/bookstore and responds to requests from teachers for materials, photocopying
  • Advises students regarding their academic standing and program status and directs them to appropriate resources available
  • Answers student enquiries and provides guidance regarding course or program information.
  • Coordinates KPI student survey schedule and administers to each class
  • Supports the preparedness and distribution of non-full-time (part-time) faculty contracts and submits to Human Resources and Payroll
  • Trouble-shoots difficult cases to resolve issues or concerns that arise from students, prospective students, staff or stakeholders
  • Prepares efficiency reports and program specific financial reports including part-time salary costs, material fees, and tuition as requested by Manager, Strategic Operations
  • Assists Manager, Strategic Operations with enrollment planning, student recruitment and retention issues
  • Maintains and organizes the Manager, Strategic Operations and Chairs schedule including appointments with faculty, staff, senior administrative college staff and external industry partners
  • Other duties as assigned
  • Two (2) year diploma/degree in Hospitality Management, Education or an equivalent combination of education and practical experience
  • A minimum of 3 years administrative support experience in an education institution, preferably in the area of Hospitality, Tourism and Culinary Arts.
  • Excellent understanding and experience regarding academic functions, student systems, academic policies and procedures
  • Sound financial administrative experience with the ability to analyze financial information and generate reports
  • Knowledge of relational databases and office computer systems and applications including Microsoft Word and Excel
  • Excellent customer service experience and highly effective written and oral communication skills
  • Experience facilitating conflict resolution
  • Demonstrated organizational and problem solving skills
  • Experience and understanding of working effectively in a diverse environment
Classification Temporary - Support
Hours of Work 35 Hours
Additional Information as Applicable Hours will fluctuate based on operational demands, shifts may include days, afternoons, evenings and weekends.
Posting Date 1/9/2020
Closing Date 1/16/2020
Application Info
Apply online by clicking the "Apply Now!" button.
"Proof of credentials or equivalencies from accredited regional or federal post secondary institutions and/or their foreign equivalents will be required at the time of job offer."
When applying, your cover letter and résumé must include examples that reflect all of the requested skills and qualifications and must be submitted online by January 16, 2020. Please quote competition #20-S-07. Misrepresentation of applicant information will be grounds for your exclusion from the competition or for dismissal should you subsequently be hired for the position. We regret we cannot accept phone calls. We wish to thank all applicants for their interest and advise that only those selected for an interview will be contacted.
We are committed to providing persons with disabilities equal opportunities regarding all employment activities, including access to jobs and accommodations during employment as required, in accordance with the Ontario Human Rights Code (OHRC) and Accessibility for Ontarians with Disabilities Act (AODA).
Salary Range $26.57 to $30.81 per hour (Payband F)
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