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Manager, Program Quality

College Scarborough Centennial College of Applied Arts and Technology
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Organization Overview Diversity, equity and inclusion are fundamental to our mission to educate students. We are committed to education that places strong emphasis on global citizenship, social justice and equity. We live this value through the strength and richness that diversity brings to our workforce and welcome contributors from equity groups including: Indigenous Peoples, Visible Minorities, Persons with Disabilities, Lesbian Gay, Bisexual, Transgender and Queer persons
Title Manager, Program Quality
Competition Number 19-A-31
Campus/Site Progress Campus (with travel to all campuses)
Position Summary
Manager, Program Quality
Academic Excellence – Centre for Academic Quality
Reporting to the Director, Academic Quality, the Manager, Program Quality acts as a source across the College of professional knowledge of legislation and good practice in the management of academic quality and standards. The Manager, Program Quality is responsible and accountable for planning, implementing and overseeing program quality assurance systems and processes to support the College, ensuring a high quality of service and building college capacity, directly contributing to the College’s mandate of being a learning centered institution.
The Manager, Program Quality provides leadership-level support to the Director, Academic Quality and Centre for Academic Quality (CAQ) team. The Manager will manage the annual and cyclical program review processes and other academic quality initiatives related to the portfolio of the CAQ. The role of the Manager is to also support management, support staff, and faculty members to ensure that programs of study follow established processes and meet internal and external standards.
The Manager, Program Quality works towards the development of a culture of quality and continuous improvement in academic programming at different levels of accountability. The role also facilitates the process for evidence-based analysis of program quality metrics, gathering feedback from a number of sources and stakeholders.
  • Assist the Director, Academic Quality with the development, implementation and maintenance of efficient and effective program quality systems and processes;
  • Provide leadership, management, coaching and oversight for the professional growth and development to the Program Quality team of support staff employees;
  • Manage annual and cyclical program review processes and other academic quality initiatives related to the Centre for Academic Quality portfolio;
  • Provide consultation, training, and guidance to management, support staff, and faculty members in program quality review, and action plan development and implementation;
  • Facilitate and support the planning of new program concepts in line with the College’s strategic direction;
  • Provide guidance and expertise in the development of new program concept proposals, including labour market research, student demand, and industry standards, as needed;
  • The Manager is responsible for promoting good practice in quality assurance in accordance with the standards and practices of the provincial Ministry of Training, Colleges and Universities (MTCU), Ontario College Quality Assurance Service (OCQAS), and Postsecondary Education Quality Assessment Board (PEQAB).
  • Develop and maintain systems for monitoring institutional compliance with the Minister’s Binding Policy Directive Framework for Programs of Instruction;
  • Prepare and present reports/briefs for senior academic leadership as required, including the Quality Assurance Annual Report, Board of Governor briefs, and College Council reports;
  • Work collaboratively with the academic schools to develop and maintain Program Advisory Committees (PAC);
  • Provide leadership and guidance to the academic schools to ensure PACs remain effective and engaged;
  • Provide support to the College, academic schools, departments, and programs and manage effective arrangements for institutional applications and reviews related to Ministerial consent and renewals, accreditation, recognitions, and other initiatives,
  • Coordinate the planning and logistics for audits’ site visits and external reviews, including the College Quality Assurance Audit Process;
  • Ensure the academic schools and their recognized partners comply with subject-relevant awarding-body policies and regulations;
  • Review national and international quality assurance practices and recommend changes to policies and procedures as deemed appropriate;
  • Liaise with and serve as an institutional representative on internal and external quality assurance committees;
  • Develop, implement, and evaluate models, approaches, services and tools related to program quality assurance;
  • Represent the CAQ on various committees and sub-groups including the Program Quality Review Coordinating Committee (PQRCC) and Program Innovation and Development (PID) Task Force as subject matter expert and/or member, providing updates, raising issues of concern, and advising on solutions;
  • Develop and manage program development and quality review process resources and budget;
  • Manage and implement special projects and events, ensuring budget and timelines are met, and reports are completed;
  • Acts on behalf of the Director, Academic Quality in his/her absence; and
  • Undertakes any other duties that may reasonably be required by the Director, Academic Quality.
  • Four (4) year degree with a focus in Education, Social Science and/or other related field;
  • Seven (7) years of combined leadership and progressive managerial experience, preferably in post-secondary education, working in academic areas and collaborating with faculty on program delivery and quality review;
  • Experience with program development and quality assurance of educational program offerings and student services;
  • Advanced knowledge of postsecondary education administration processes and governance, including relationships with government and provincial ministries including MTCU, and quality assurance associations such as OCQAS and PEQAB;
  • Superior interpersonal and communication skills (verbal/written/presentation);
  • Expertise in managing organizational change and development practices within a unionized environment and with a diverse population;
  • Project management experience with ability to track and advance multiple and complex projects, manage budgets, and allocate resources to meet priorities;
  • Analytical skills and the ability to prevent and/or solve problems with flexibility and timeliness; and
  • Demonstrated experience of building and sustaining collaborative partnerships with internal and external stakeholders across all levels of organizations.
Classification Permanent - Administration
Hours of Work 35 Hours
Additional Information as Applicable Monday to Friday, 8:30am – 4:30pm; flexibility to work overtime (if required)
Posting Date 10/1/2019
Closing Date 10/16/2019
Application Info
Apply online by clicking the "Apply Now!" button.
Proof of credentials or equivalencies from accredited regional or federal post secondary institutions and/or their foreign equivalents will be required at the time of job offer.
When applying, your cover letter and résumé must include examples that reflect all of the requested skills and qualifications and must be submitted online by October 15th, 2019 at 4:30 PM. Please quote Competition #19-A-31. Misrepresentation of applicant information will be grounds for your exclusion from the competition or for dismissal should you subsequently be hired for the position. We wish to thank all applicants for their interest and advise that only those selected for an interview will be contacted.
We are committed to providing persons with disabilities equal opportunities regarding all employment activities, including access to jobs and accommodations during employment as required, in accordance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA).
Salary Range Pay band 10 ($74,503 to $93,128)
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