Industry Liaison, Sier (Temporary Contract)

College Scarborough Centennial College of Applied Arts and Technology
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Organization Overview Diversity, equity and inclusion are fundamental to our mission to educate students. We are committed to education that places strong emphasis on global citizenship, social justice and equity. We live this value through the strength and richness that diversity brings to our workforce and welcome contributors from equity groups including: Indigenous Peoples, Visible Minorities, Persons with Disabilities, Lesbian Gay, Bisexual, Transgender and Queer persons
Title Industry Liaison, SIER (Temporary Contract)
Competition Number 19-S-197
Campus/Site Progress Campus (Travel to other campuses as needed)
Position Summary
Office of Strategic Initiatives and External Relations (SIER)
Temporary Contract
January 2020 - February 2021
The Office of Strategic Initiatives and External Relations (SIER) provides a concierge service for industry called Solv. This service is the cornerstone of SIER and directly reflects the office’s mandate of “strengthening government and industry relationships and capitalizing on opportunities that will strengthen the College’s institutional capacity and enhance the opportunities for both current and graduating students”.
The Industry Liaison plays a critical role in ensuring the success of this service. The incumbent is responsible for all elements of the Solv., including customer service (to both internal and external stakeholders at all levels), outreach and promotion to maintain internal support and generate new industry partnerships, as well as report writing for regular updates on the status of the Solv., industry trends, and institutional activities/initiatives.
The incumbent is the front line, first point of contact for an industry partner, as well the main internal contact for triaging requests to College staff.
  • As the front-line customer service representative, the Industry Liaison is responsible for receiving and responding to any inquiries, internal or external, regarding the Solv.
  • Research companies/individuals who connect with Solv. to determine legitimacy and to validate them as official Solv. partners in the Industry Database
  • Through scheduling and conducting follow up phone calls and/or meetings with registered partners, the Industry Liaison will conduct needs assessments for new companies/individuals who have registered with the Solv. to clarify their immediate needs versus their long term goals
  • Research and investigate current College initiatives/activities/programs/services etc. that align with the industry needs/requests and connect the Solv. partner to a representative from the appropriate College department
  • Conduct follow up assessments with both internal and external stakeholders to confirm if the industry partner’s request has been met and to identify the status of the relationship for tracking
  • Facilitate regular meetings with internal departments to learn of new initiatives/events, etc. to more seamlessly connect Solv. partners to internal initiatives
  • Develop and manage an industry database that houses information on Solv. partners
  • Conduct regular internal meetings/presentations, at all campuses, on Solv. to generate and maintain support from College staff at all levels (support, admin, faculty, executive when necessary)
  • Conduct ongoing presentations with external businesses (individual), associations, at industry events such as trade shows, etc. to promote Solv. and generate new partnerships
  • Utilize reports of industry trends, partner engagement interests and sector priorities to establish an outreach strategy and implementation plan
  • Work collaboratively with other areas of the College to understand industry partnership needs in order to streamline the Solv. outreach strategy to meet to those needs
  • Work collaboratively with SIER’s Communications and External Relations Officer as well as the Marketing and Communications department to create innovative, sector specific, outreach and promotion resources (print and digital) including ongoing content/format updating of the Solv. website
  • Contribute content for Solv. social media accounts (Twitter/LinkedIn) and participate in the development of a long-term promotions plan that outlines how the College community can get involved in the promotion of the Solv.
  • Craft specialized communication, using a variety of mediums such as email, Twitter, LinkedIn, to promote College activities/events/initiatives to Solv. partners
  • Analyze data from the Industry Database to determine Solv. partner trends such as, most requested areas of engagement, geographic areas of strength, sector representation
  • Monitors and reports on important developments and opportunities in priority sectors
  • Analyze other available college data (such as enrolment numbers, graduate employment, etc.) to compare against data collected within the Industry Database
  • Work collaboratively with the Research Analyst and the Communications and External Relations Officer to write and produce an annual Solv. report to be circulated amongst the College community (Executive Team, and others where appropriate) which outlines the progress of the Solv., and outlines the analyzed industry trends in comparison to College analytics
  • Work collaboratively with the Research Analyst and the Communications and External Relations Officer to produce a regular (up to monthly) report on College opportunities, events, and updates for industry to be shared with Solv. partners
  • Completion of a three-year college diploma or university degree in business or similar field
  • Minimum of three years progressive customer service and outreach/networking experience
  • Experience in developing and maintaining industry relationships, ideally in an education setting and networking at events
  • Experience developing and streamlining processes and protocols for relationship management including triaging business requests by matching them with available services and tracking of partner information and outcome of the requests
  • Ability to work independently in a fast paced, ever changing environment with competing priorities and deadlines
  • Strong project management skills are essential
  • Knowledge of the College system and postsecondary education structure preferred
  • Proficient in Microsoft Word, Excel and PowerPoint
  • Ability to collaborate with high-profile external partners/agencies
  • Proactive self-starter with high initiative
  • High attention to detail and accuracy
  • Ability to travel between campuses as needed
  • Comfortable working in a shared open office space with limited privacy (communal working table)
Classification Temporary - Support
Hours of Work 35 Hours
Additional Information as Applicable 8:30 am - 4:30 pm
Posting Date 11/21/2019
Closing Date 12/5/2019
Application Info
Apply online by clicking the "Apply Now!" button.
Proof of credentials or equivalencies from accredited regional or federal post secondary institutions and/or their foreign equivalents will be required at the time of job offer.
When applying, your cover letter and résumé must include examples that reflect all of the requested skills and qualifications and must be submitted online by December 5, 2019 at 4:30 PM. Please quote Competition #19-S-197. Misrepresentation of applicant information will be grounds for your exclusion from the competition or for dismissal should you subsequently be hired for the position. We wish to thank all applicants for their interest and advise that only those selected for an interview will be contacted.
We are committed to providing persons with disabilities equal opportunities regarding all employment activities, including access to jobs and accommodations during employment as required, in accordance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA).
Salary Range $31.37 to $36.42 per hour (Pay band H)
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