Tenant Services Coordinator

Board of Health Newmarket York Regional Health Service Department
Department: Community and Health Services Department
Branch: Housing Branch
Status: Temporary Full-Time
Length of Assignment: 11 months
Location: Newmarket / Ontario
Date Posted: October 11, 2018
Date Closing: October 24, 2018
Number Of Positions: 1

Progressive. Collaborative. Accountable. Draw on your passion. Shape our community. Progressive and collaborative, with a clear, long-term vision. We value employees’ contributions and inspire excellence. We are driven by a desire to help shape and serve the growing community in which we live and work.

Position Purpose

Reporting to a Property Manager, is responsible for preparing annual lease renewal packages and calculating rent increases, adjustments and rent-geared-to-income; maintaining direct payment process for tenants; processing and maintaining rental records; and coordinating tenant placement activities, lease-up of vacant units and move in of tenants; processing requests from tenants and operations staff for maintenance repairs and services; responding to tenant and public inquiries and providing timely customer service; and providing administrative and clerical support to the Property Manager/Supervisor.


•Successful completion of a Post-Secondary Diploma in Business Administration, Social Sciences or related field or approved equivalent combination of education and experience.
•Minimum three (3) years’ experience in a social services, social housing, or related field, including administrative and financial responsibilities.
•Satisfactory Police Criminal Background Check.
•Valid Class “G” drivers licence and reliable vehicle for use on corporate business.
•Ability to complete mandatory annual training.
•Knowledge of basic accounting principles and practices to process accounts payable and balance rental payments.
•Mathematical and analytical skills to review and assess documentation and calculate rents.
•Good knowledge of legislation, policies and procedures governing the management and administration of social housing.
•Knowledge of and demonstrated ability in corporate core competencies including customer service, communication, team work, initiative/self-management.
•Demonstration of Departmental competencies, including flexibility and adaptability, accountability, strategic thinking, innovation and creativity, and collaboration.
•Knowledge of social programs such as Canada Pension, Old Age Pension, Ontario Works, Ontario Disability Support Program, investment vehicles such as RRSP, annuities and stocks to evaluate and confirm information relevant to tenant income and rent calculations.
•Excellent interpersonal, customer service, organization and time management skills, including oral and written communication skills.
•Computer literacy including but not limited to a Windows environment with proficiency in word processing and spreadsheet applications.
•Ability to work outside regular business hours as required.

Scheduled Hours


Scheduled Shifts

0830 - 1630

How to Apply

Please apply on-line by October 24, 2018, quoting competition #23012. We thank all candidates for their interest, however, only those selected for an interview will be contacted via email or by telephone.


$31.75 - $34.50 per hour. This is a Union position.

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