Library Reference And Academic Remediation Technician

College Oakville Sheridan College Institute of Technology and Advanced Learning

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Employee Group: Support Staff
Faculty/Department: Library and Learning Services
Campus: Davis (May be assigned activities at any Sheridan campus)
Reference Number: 18/S/84
Hourly Range: $26.57 - $30.81

September – June: Sunday 9:00am – 5:00pm, Monday 8:30am – 4:30pm, Tuesday 11:00am – 7:00pm, Wednesday & Thursday 10:00am – 6:00pm;

July – August: Sunday 9:00am – 5:00pm, Monday – Thursday 8:30am – 4:30pm
Application Deadline: Open until filled
Application Details: This position is being reposted to consider external candidates.


 Reporting to the Manager, Library User Services, the incumbent provides a broad range of information services to the student, staff and faculty. The incumbent provides reference and library use guidance and is also required to support the circulation desk as needed. The incumbent acts as a member of the First Year Experience team, supporting the First Year Librarian in initiatives that provide academic supports geared to first year students.  In this role, the incumbent also helps to provide academic integrity remediation sessions to students in conjunction with the Tutoring Centres.



Specific Responsibilities Include:


  • Provides reference service to the Library users by interpreting their needs through a reference interview;
  • Demonstrating the use of the Online Public Access Catalogue (OPAC) and library indexes to locate relevant information. Recommending appropriate electronic database(s), and guiding users in basic search strategy skills to achieve best results;
  • Accepting faculty referrals for students who have received a level 1 academic integrity sanction, and scheduling one-on-one remediation sessions with students to clarify any confusion around academic integrity, plagiarism and citation;
  • Assisting the First Year Librarian in staging events targeting first year students; Assisting the First Year Librarian in promoting services targeting first year students;
  • Drawing upon own knowledge of collection for information not accessible through standard tools, or referring users to external sources of information (other libraries, agencies & companies);
  • Participating in the development of library publications (research guides, etc.);
  • Assisting students with printer setups, and basic technical skills, while reporting more complex hardware and software problems to Information Technology Helpdesk for service calls;
  • Working with other library staff to maintain a suitable library environment by reminding users of library policies and enforcing the policies as necessary;
  • Charging and discharging materials, registering borrowers and collecting fines for overdue materials using the automated library system (SIRSI) other manual systems;
  • Other duties as assigned.





The successful candidate will have a 2-year diploma in the fields of Library Technician or Library Science along with a minimum of 2 years of practical experience in an automated library environment, including experience with online searching, research databases and circulation software (i.e. SIRSI) (or an equivalent combination of education and experience). A strong customer service focus as well as strong verbal and communication skills, and an understanding of academic integrity, plagiarism and citation is required. The incumbent must possess an understanding of online citation tools (i.e. Refworks). The successful candidate must have experience working in a team environment. Experience working with a culturally diverse clientele and/or TESL certification would be considered an asset.


Please apply online:



Sheridan welcomes diversity in the workplace and encourages applications from all qualified individuals, including visible minorities, Indigenous People, and persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Sheridan is committed to accommodating applicants with disabilities throughout the hiring process.  At any stage of the hiring process, Human Resources will work with applicants requesting accommodation.


Note: Copies of educational credentials are requested at the time of an interview. As a condition of employment, Sheridan requires confirmation of educational credentials in the form of an official Canadian transcript or an official evaluation of international credentials which determines Canadian equivalency.

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