Manager, Campus Services

College Markham Seneca College of Applied Arts and Technology

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Title Manager, Campus Services
Job ID 18A-1010
Division/Department Campus Services
Campus/Site Newnham Campus
Job Classification Administrative
Job Type Contract
Position Overview Reporting to the Executive Director, Campus Services, the incumbent is responsible for strategic planning and effective management of a portfolio of revenue and non-revenue services at all campuses including bookstore operations, health centre and central printing.
Responsibilities •Developing short and long term strategic plans for the successful delivery of programs and services.
•The introduction of innovations and technological advancements to ensure the programs and services meet the needs of the Seneca community.
•Providing leadership and supervision in a unionized environment to direct reports, including recruiting, selection, training, mentoring/coaching, goal-setting/workflow management, and ongoing performance management and evaluation.
•The management of vendors/business partners, budgets, marketing campaigns, policies and procedures, financial accuracy and statistical reporting.
•Responding to operational and crisis management situations in partnership with stakeholders across all campuses.
•Ensuring service areas are operated effectively, efficiently, safely and in accordance with college policies and procedures.
•Assisting in the development and management of college-wide contracts including, researching new trends, the development of RFPs, contract negotiations and vendor management.
•The development, tracking and analysis of vendor key performance indicators.
•Fostering a safe, respectful, supportive and participative work environment.
•Working closely with Deans, Chairs, Directors and other stakeholders to align services with Seneca strategic plan and to enhance operations and service delivery to meet stakeholder requirements.
•Develops capital, new initiative and operating plans to align operations with Seneca’s strategic, business and academic plans.
•Managing operational and capital budgets.
•Reconciles monthly accounts with vendors, ensures chargebacks to college departments are accurate and manages revenue streams.
•Researches industry trends and best practices in developing new initiatives and/or making process improvements.
•Provides input and recommendations to the Executive Director of Campus Services for new initiatives and business opportunities.
•Develops communication, implementation and assessment plans for all approved business plans.
•Prepares presentations and training materials to facilitate training for staff and the greater college community as service enhancements are implemented.
•Performs other projects, initiatives and duties as assigned.

Qualifications Education
•A completed 4 year Business Administration Program or equivalent. If education is equivalent please state how it is related.
•Five (5) years of progressive management experience overseeing multiple services, business operations, budgets, human capital and collective agreements. Strong client services skills, ability to make decisions and resolve conflicts as they arise
•Interpersonal skills and proven ability to work with and motivate diverse, unionized and non-unionized employee groups.
•Proven experience developing RFPs, Service Level Agreements, negotiating and managing contracts in educational or government environment.
•Proven experience managing client relationships including decisive decision-making and conflict resolution with internal and external customers.
•Ability to manage complex relationships and duties that cross multiple departments in a diverse institution.
•Experience with identifying and managing risk.
•Project management and organizational planning
•Experience with implementing and managing change within a large organization.
•Experience providing quality services in a revenue generating environment.
Required Date ASAP
Posting Date May 9, 2018
Closing Date open until filled
Start Date 6/4/2018
End Date 9/1/2020
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