Georgian delivers powerful ways to accelerate your career, success and future. Our commitment to being an active agent of growth extends not only to our students, graduates communities and industry - but also to our employees. Named one of Canada’s Top 100 Employers seven times and one of Canada’s Greenest Employers five years in a row, it’s no wonder we’ve cultivated a reputation for being a leading, innovative and inspiring workplace. You may apply to work at Georgian for the chance to excel in a rewarding profession, but you’ll choose to stay because of our exceptional culture, collaborative team environment, opportunity for growth and development, and the chance to make a difference in the lives of students.
The incumbent provides reception and information to clients and is responsible for the front desk operations of the Student Success Centre, which includes co-operative education, career success, counselling, and accessibility services. In addition, the incumbent provides administrative support to the Centre. Specific duties include, but are not limited to:
- Providing reception, scheduling, and information services to clients / visitors which includes but is not limited to:
- Acting as the initial point of contact (phone, email, and in-person) to answer inquiries, provide general information, and connect clients to resources and / or services
- Assisting in dealing with high risk situations for drop-in clients who may be upset and / or in crisis by assessing the situation and connecting them with the appropriate service or accessing assistance (i.e. on-call counsellor, Good2Talk, etc.) if a counsellor is not available
- Conducting a preliminary assessment of the needs of the client to determine the urgency and who can best provide that service
- Scheduling client appointments using the departments main case management system (Clockwork and Orbis) and following up with clients if rescheduling is necessary
- Providing information and assistance to employers by answering inquiries regarding EmployGeorgian account registration / job posting processes, and scheduling employer on site interviews which includes greeting candidates
- Ensuring the reception area is always tidy, comfortable and inviting, that coffee is refreshed for visitors as required, and coordinating the flow of appointments (i.e. alerting staff if they over-run a session) to ensure effective and efficient services are provided
- Providing office administration support to the Department which includes but is not limited to:
- Maintaining client files by entering new client data and updating existing files on various databases (i.e. Clockwork)
- Providing general clerical support: ordering and maintaining office supplies, filing, photocopying, typing presentations, mail, and preparing reports using various systems (i.e. student information system)
- Maintaining the Department’s publications such as Quick Tip Sheets, Customer Service policies and procedures, and advertising / marketing of centre events
- Demonstrating the use of new equipment or systems and troubleshooting computer / printer issues
- Working with external providers to schedule student psychoeducational assessments and medical appointments
- Successfully completed a one year postsecondary certificate in a relevant field of study that may include but is not limited to office administration, business, or human services
- Two years of office experience in a frontline reception and customer service role providing information, assessing needs, scheduling appointments and performing general office duties
- Demonstrated ability to address crisis situations, or clients in distress, in a frontline reception role
- Experience working with individuals who are looking for services and programs to assist them, preferably a diverse student body in a postsecondary environment
- Experience using the Microsoft Office Suite (Word, PowerPoint, Outlook)
- Conflict resolution, problem solving, customer service and communication skills
- Ability to provide information and direction to clients with good judgment and diplomacy
- Organizational, time management, planning and coordination skills with the proven ability to deal with numerous demands and determine priorities while attending to constant interruptions
- Working knowledge of the Freedom of Information and Privacy Act and Personal Health Information Privacy Act with the ability to maintain confidentiality when receiving requests to release information or handling student documentation
- Demonstrated knowledge of Human Rights Legislation and the Ontarians with Disabilities Act
- Ability to work independently as well as within the customer service team
- Experience using a case management software (Clockwork), Student Information systems (Banner), Learning Management Systems (Blackboard) and / or adaptive software would be considered assets
Applications must be received by 5:00 p.m. on the closing date.
Georgian College supports diversity, equity and a workplace free from harassment and discrimination. Georgian College is committed to an inclusive, barrier-free recruitment and selection process and workplace. If you are contacted to participate in the recruitment, selection and/or assessment process, please advise the interview coordinator of any accommodations needed with respect to any materials or processes used to ensure you have access to a fair and equitable process. While we thank all applicants, only those contacted for an interview will be acknowledged.
Alternate formats will be provided upon request throughout the recruitment and selection process.
To be considered for this position, please visit our website at www.GeorgianCollege.ca and apply by navigating to About Georgian and then to Career Opportunities.