General Manager, Restaurant And Events

College Scarborough Centennial College of Applied Arts and Technology
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Organization Overview Diversity, equity and inclusion are fundamental to our mission to educate students. We are committed to education that places strong emphasis on global citizenship, social justice and equity. We live this value through the strength and richness that diversity brings to our workforce and welcome contributors from equity groups including: Aboriginal Peoples, Visible Minorities, Persons with Disabilities, Lesbian Gay, Bisexual, Transgender and Queer persons
Title General Manager, Restaurant and Events
Competition Number 18-A-35
Campus/Site Progress Campus
Position Summary
School of Hospitality, Tourism & Culinary Arts
 
Within the School of Hospitality, Tourism & Culinary Arts, the General Manager, Restaurant and Events has operational leadership and financial responsibility for the School’s food and beverage operations. These include the restaurant, café, event centre, catering and hotel suites. This position is responsible for working with the Dean to assess new business ventures and is ultimately responsible for the School’s vision of integrating experiential learning within School-operated hospitality operations.
 
This position requires the ability to function autonomously and independently and to be innovative in establishing world-class restaurant and event operations. As a member of the School’s management team, this position is relied upon to plan, organize and implement operational systems and standards to industry best practices, meeting the School’s ongoing goals and objectives.
 
This manager will work closely with the School’s Academic Chairs to ensure that all outlets are designed to meet or exceed client and customer quality expectations. The College’s staff, faculty and students will be leaders and partners in this role. This manager will also work closely with the Dean to manage outlets to ensure the achievement of departmental revenue targets, control of expenses and the financial health of the operations. This position is pivotal in establishing, developing, and maintaining a first class reputation through the delivery of an exceptionally high standard of the food and service; in alignment with Centennial College standards and guided by the vision of the Dean.
Responsibilities
Operations Management
  • Creates the Centennial experience for guests in the on-campus restaurant, café, event centre, catering and hotel suites, by leading by example during service
  • Effectively develop and enforce policies and procedures including set up and close down procedures, steps of service operations; for service of all outlets
  • Inspects restaurants and outlets on an ongoing basis and takes appropriate steps to ensure facilities meet or exceed College quality performance standards at all times
  • Resolve associate issues and/or guest conflict through service recovery and implement change when necessary
  • Arrange for maintenance and repair of malfunctioned equipment
  •  

Financial Management

  • Achieves operational objectives by preparing and completing action plans, implementing productivity, quality and standards of service
  • Monitors the financial status of all outlets regularly and adjusts strategies as appropriate.
  • Develops the annual budget in collaboration with the Executive Chef
  • Implements financial systems to monitor and control expenses related to labour and products to achieve overall financial targets
  •  

Human Resources Management

  • Creates an environment for employees that is aligned with the School culture, through constant communication and positive reinforcement
  • Hires and manages all staff needed to operate outlets
  • Trains staff on how to deliver exceptional service experiences
  • Coaches and reviews employees and students on effective service techniques, using industry best practices
  • Develops and implements strategies and practices that support employee engagement.
  • Collaborates with the SHTC Chair to engage faculty in the delivery of experiential learning
  •  

Business Development

  • Develops and implements business strategies and business plans to achieve revenue and profit goal. Develops the marketing plan by keeping current on competitors on a regular basis and working with College Marketing team
  • Maximizes productivity by using forecasting techniques to adjust scheduling
  • Increases sales by coaching employees on effective sales techniques
Qualifications
  • Minimum of 5 years’ experience in a management role within a food and beverage environment, with a minimum of three years in a senior management capacity
  • A 3 year diploma/degree in Hospitality and Tourism Management or Culinary Management.
  • Teaching experience in a post-secondary environment is an asset
  • Supervisory/leadership experience preferably in a unionized environment which includes experience with a full range of human resources functions: staffing and recruitment, employee relations, team building and performance management
  • Financial management experience with proficiency in managing budget and budget processes, developing financial forecasts/projections/analysis and developing/implementing appropriate financial control/reporting
  • Proven negotiation, mediation, conflict resolution, and problem solving skills
  • Strong project management skills with ability to ensure timely completion of project deliverables.
  • Excellent written and verbal communication skills
  • Possesses a passion for guest service and a strong commitment to uncompromising quality
Classification Permanent - Administration
Additional Information as Applicable Shift schedule will fluctuate to support operational needs
Posting Date 10/12/2018
Closing Date 10/26/2018
Application Info
Apply online by clicking the "Apply Now!" button.
 
"Proof of credentials or equivalencies from accredited regional or federal post secondary institutions and/or their foreign equivalents will be required at the time of job offer."
 
When applying, your cover letter and résumé must include examples that reflect all of the requested skills and qualifications and must be submitted online by October 26, 2018 at 4:30 PM. Please quote Competition #18-A-35. Misrepresentation of applicant information will be grounds for your exclusion from the competition or for dismissal should you subsequently be hired for the position. We regret we cannot accept phone calls. We wish to thank all applicants for their interest and advise that only those selected for an interview will be contacted.
 
We are committed to providing persons with disabilities equal opportunities regarding all employment activities, including access to jobs and accommodations during employment as required, in accordance with the Ontario Human Rights Code (OHRC).
Salary Range $73,402 – $91,752 (Payband 10)
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